Question # 1
AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption? | A. Place all training materials on the home page so users can find them easily. | B. Record hour-long pieces of training for each job role so users can review on their own time. | C. Break down training materials into quick reference guides for job-specific functions. | D. Ensure each team has a Salesforce champion that can provide one-on-one training. |
C. Break down training materials into quick reference guides for job-specific functions.
Question # 2
Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teamsshare certain contacts, in which two ways should a Solution Architect ensure optimal performance?
Choose 2 answers | A. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object. | B. Set the Contact objectto PublicRead Only so that the sharing rules do not bog down performance for sharing. | C. Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them. | D. For each Account, assign Sales Contacts to the Salesteam andall the rest to a Customer Service representative assigned to the Account. |
A. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object. B. Set the Contact objectto PublicRead Only so that the sharing rules do not bog down performance for sharing.
Question # 3
During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?
Choose 2 answers | A. Create recurring office hours for end usersto call in to speak directly with the Solution Architect. | B. Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs. | C. Suggest that the executive team tie performance metrics to Salesforce usage. | D. Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution. |
B. Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs. D. Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.
Explanation:
creating a feedback loop is one of the best practices for increasing Salesforceadoption, as itallows end users to voice their opinions, suggestions, and issues, and makes them feel valued and heard. A feedback loop can also help identify areas of improvement and fix bugs in the solution.
providing continuous training methods is another best practice for increasing Salesforce adoption, as it helps end users learn new features, functionalities, and best practices of using the solution. Continuous training methods can also reduce frustration and confusion among end users and increase their confidence and satisfaction.
Question # 4
3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to gothrough an approval process that allows for resubmitting to only thosethat previously rejected the additional discount.
Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind?
Choose 2 answers | A. CPQ license | B. Flow | C. Price Rules | D. CPQ Plus license |
A. CPQ license C. Price Rules
Explanation: CPQ license2. This way, you can use Salesforce CPQ (Configure Price Quote) to automate complex quoting processes and apply discounts based on product and account attributes. You can also use CPQ approval rules to trigger approval requests for additional discounts and resubmit them to previous approvers.
Price Rules2. This way, you can use CPQ price rules to calculate discounts automatically on quote lines based on conditions and formulas. You can also use price actions to update quote line fields with discount values.
Question # 5
Universal Containers (UC) currently has Sales Cloud, Revenue Cloud, and Marketing Cloud Account Engagement within its existing Salesforce environment and is utilizing a standard Lead to Cash solution across those clouds. UC is 2 years into its Salesforce implementation, andthe CIO is getting concerned with the sheer amount of data affecting its environment's data limits.
IT is doing upkeep on older records that may no longer be relevant. They have decided to start looking at data archival strategies and what to archive correctly. Given that this solution involvesLeads from Marketing Cloud Account Engagement, Opportunities from Sales Cloud, and Quotes from Revenue Cloud, they are concerned about archiving related data on active sales pipelines. They also want to keep a historical snapshot of all of their Quotes, Opportunities, and Leads for future pipeline performance purposes and are open to options.
Choose 2 answers | A. Propose Skinny Tables to the CIO before doing anything else. | B. Understand the organization's regulatory requirements around right to retain or delete data. | C. Recommend AppExchange solutions that provide capabilities around data archiving to the CIO. | D. Segment the data in terms of data needed for daily operations, data that is used occasionally at demand, anddata that is used purely for historicalpurposes. |
B. Understand the organization's regulatory requirements around right to retain or delete data. D. Segment the data in terms of data needed for daily operations, data that is used occasionally at demand, anddata that is used purely for historicalpurposes.
Explanation: Before proposing any solutions to the CIO, it is important to understand the organization's regulatory requirements around right to retain or delete data. It is also important to segment the data into differentcategories based on the purpose of the data, such as data needed for daily operations, data that is used occasionally at demand, and data that is used purely for historical purposes. This will help the organization plan their data archival strategy more effectively. Additionally, the CIO can look into AppExchange solutions that provide capabilities around data archiving.
Option B is important because different industries and regions may have different laws and regulations regarding howlong they need to keepcertain types of data or when they need to delete them. For example, some financial records may need to be retained for a minimum of seven years,while some personal data may need to be deleted upon request1.
Understanding these requirements can help UC decide what data can be archived and what data must be kept in Salesforce.
Option D is helpful because it can help UC prioritize and categorize their data based on how frequently and urgently they need to access it. For example, data that is needed for dailyoperations should be kept in Salesforce for optimal performance and availability, while data that is used occasionally at demand can be archived in an external system andaccessed via Salesforce Connect2. Data that is used purely for historical purposes can be backed up in a secure storage system and deleted from Salesforce3.
Question # 6
Universal Containers (UC) has expanded rapidly in recent yean following a number of acquisitions. The new CMO wants to use all Leads from one of the acquired Salesforce orgs to luck-start a new targeted campaign in uC's mam Salesforce org. The acquired company would like to keep its Lead data because it enriches the Lead before it comes into Salesforce via third-party marketing tool and supports its direct sales channel. Beyond the Lead use case, both Salesforce orgs will remain completely independent from one another.
Which integration approach should a Solution Architect recommend between the UC mam org (the target org) and the acquired org (the source org)? | A. Discuss a strategy that includes manually migrating all Leads from the sourceorg to the target org every day using data loader. | B. Discuss a strategy between the source org and target org Sales teams on the criteria of Leads to migrate from the source org to the target org, and migrate Leads to the target org before the enrichmentwithin the source org. | C. Discuss long-term strategies around deprecating the source org's ability to collect and enrich Lead data, and start to direct allLeads to the target org and ignore the source org. | D. Discuss a strategy between the source org andtarget org Sales teams on the criteria of Leads to migrate from the source org to the target org, and migrate Leads to the target org after they are enrichedin the source org. |
D. Discuss a strategy between the source org andtarget org Sales teams on the criteria of Leads to migrate from the source org to the target org, and migrate Leads to the target org after they are enrichedin the source org.
Explanation: Option D would involve discussing a strategy between the source organd target org Sales teams on the criteria of Leads to migrate from the source org to the target org, and migrating Leads to the target org afterthey are enriched in the source org. This would allow
both Salesforce orgs to remain independent from each other, while also enabling UC to use all Leads from one of the acquired Salesforce orgs for its new targeted campaign. This would also preserve thevalue of Lead enrichment that happens in the source org via thirdparty marketing tool.
Question # 7
Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by asales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.
Which two options should a Solution Architect recommend and present to UC?
Choose 2answers | A. Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products withAdd complex product configurations in a follow-up phase. | B. Implement Salesforce CPQ internally first, then build "product configurator" functionalityin a custom Experience Cloud site in a follow-up phase. | C. Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommendB2B Commerce implementation in a follow-up phase. | D. Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase. |
A. Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products withAdd complex product configurations in a follow-up phase. B. Implement Salesforce CPQ internally first, then build "product configurator" functionalityin a custom Experience Cloud site in a follow-up phase.
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