Question # 1
| An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of
a very manual process in its Salesforce org,
What should the business analyst do first before a future state is proposed to key
stakeholders? | | A. Manage project integrations with the technical team. | | B. Discuss project trade-offs with the executive sponsor. | | C. Hold a kickoff meeting to set expectations with the project team. |
C. Hold a kickoff meeting to set expectations with the project team.
Explanation: The first thing that the business analyst should do before a future state is
proposed to key stakeholders is to hold a kickoff meeting to set expectations with the
project team. A kickoff meeting is an important step in initiating a Salesforce project, as it
helps to establish the project vision, goals, scope, roles, responsibilities, communication
plan, and success criteria. A kickoff meeting also helps to build rapport and trust among the
project team members, as well as identify any potential risks or issues that may affect the
project delivery.
Question # 2
| Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK
schedules service agent shifts. The VP of service is unsure how the challenges can be
solved in Salesforce.
Which analysis should a business analyst perform? | | A. Strategy Analysis | | B. Stakeholder Analysis | | C. Enterprise Analyst |
A. Strategy Analysis
Explanation:
The analysis that a BA should perform is strategy analysis. Strategy analysis is a technique
that helps to understand the business context and environment of an organization, its
vision and goals, its strengths and weaknesses, its opportunities and threats, its
capabilities and resources, and its stakeholders and competitors. Strategy analysis helps to
identify the business problems or needs that need to be addressed, evaluate potential
solutions or options that can address them, and align them with the business strategy and
objectives. In this case, CK faces challenges with accurate reporting and metrics to use
when scheduling service agent shifts. A BA should perform strategy analysis to understand
CK’s business context and environment, identify the root causes of the challenges,
evaluate potential solutions or options that can solve them in Salesforce, and align them
with CK’s business strategy and objectives.
Question # 3
| A business analyst is gathering requirements for an automation that triggers tasks when an
opportunity status changes. The requirement is that the system must alert the finance team
when an opportunity is won.
What is an example of a well-written user story in this scenario? | | A. As a finance team member, I need to know when an opportunity is won that 1 can set up
a billing account and update the account number. | | B. As an opportunity is won, task must be created for the finance team to set up a billing
account and update the account the account number | | C. As the system, it need to alert the finance team when an opportunity is won so they can
set up a billing account and update the account number. |
A. As a finance team member, I need to know when an opportunity is won that 1 can set up
a billing account and update the account number.
Explanation:
This user story follows best practices in user story writing by addressing the "Who, What, and Why":
Clear Perspective: The story is written from the perspective of the finance team
member, ensuring the user’s role and need are well-defined.
Action and Value: The "what" (setting up a billing account) and "why" (to support
the opportunity won) are included, ensuring clarity and alignment with business
goals.
Salesforce Guidance: Salesforce recommends framing user stories to reflect
specific user needs, making the story actionable and valuable for the development
team.
Question # 4
Business users at cloud kicks have just completed user acceptance testing for a Commence cloud implementation. The senior executives want to understand has successful testing was and have asked the business analyst to calculate the success rate. How is the success rate calculated?
| A. Number of failed test cases divided by total number of test cases
| B. Total number of test cases divided by number of passed test cases
| C. number of passed test cases divided by total number of test cases
|
C. number of passed test cases divided by total number of test cases
Explanation:
This answer states that number of passed test cases divided by total number of test cases is how the success rate is calculated after completing user acceptance testing (UAT) for a Commerce Cloud implementation at CK. Test cases are scenarios or steps that verify or validate if a feature or a functionality meets the acceptance criteria or requirements. Passed test cases are test cases that meet or pass the acceptance criteria or requirements. Total number of test cases are all test cases that are executed or performed for UAT. Number of passed test cases divided by total number of test cases is how the success rate is calculated because it measures how many test cases meet or pass the acceptance criteria or requirements out of all test cases executed or performed for UAT.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements
Question # 5
| The project team at Universal Containers has started to review the existing Salesforce
manufacturing solution that has low adoption and a variety of customization including
custom objects, custom fields, renamed standard fields.
What should the business analyst recommend to the project team to increase
understanding when documenting requirements, process and potential solutions? | | A. Use customer terminology and language. | | B. Use industry terminology and language | | C. Use Salesforce terminology and language |
C. Use Salesforce terminology and language
Explanation: This answer states that using Salesforce terminology and language is what
the BA should recommend to the project team to increase understanding when
documenting requirements, process and potential solutions for reviewing the existing
Salesforce manufacturing solution that has low adoption and a variety of customization
including custom objects, custom fields, renamed standard fields. Salesforce terminology
and language are the words and phrases that are commonly used in the Salesforce
ecosystem, such as objects, fields, records, apps, tabs, profiles, roles, etc. Using
Salesforce terminology and language can help the BA to communicate and document the
requirements, process and potential solutions in a consistent and accurate way, and avoid confusion or misunderstanding among the project team members who are familiar with
Salesforce.
Question # 6
| Universal Container (UC) is implementing Sales Cloud. The business analyst (BA)
assigned to the project wants to the project wants to become a trusted advisor to UC
stakeholders.
What are some communication best practices a BA should follow to help achieve this goal? | | A. Ask each project team member to complete a survey, create a project plan, and
delegate roles and responsibilities to stakeholders. | | B. Outline previous project experience, record and take notes for every meeting, and limit
communication to weekly updates. | | C. Ask questions and document the answers, make suggestions based on previous project
success, and provide a meeting agenda period to each session. |
C. Ask questions and document the answers, make suggestions based on previous project
success, and provide a meeting agenda period to each session.
Explanation: Some communication best practices that a BA should follow to become a
trusted advisor to UC stakeholders are:
Ask questions and document the answers: This helps to understand the
stakeholders’ needs, expectations, pain points, goals, and priorities. It also shows
interest and curiosity in their perspectives and opinions, and helps to clarify any
assumptions or ambiguities.
Make suggestions based on previous project success: This helps to demonstrate
expertise and experience in Salesforce implementations, and provide valuable
insights and recommendations for UC stakeholders. It also shows confidence and
credibility in delivering solutions that meet their needs.
Provide a meeting agenda prior to each session: This helps to set clear
expectations and objectives for each meeting, and ensure that all relevant topics
are covered. It also shows respect for the stakeholders’ time and availability, and
helps to keep the meeting focused and productive.
Question # 7
The business analyst at Universal Containers is writing users stories to support the
Salesforce implementation for the sales operations division. There is a request for visibility into sales rep’ pipeline so that can see their revenue.
Which missing component is necessary to finish this user story? | | A. Who
| | B. Why | | C. When |
B. Why
Explanation:
The missing component necessary to finish this user story is why because it
describes the benefit or value that sales reps will get from having visibility into their pipeline
revenue (such as forecasting sales performance or identifying opportunities). The who part
of this user story is “sales reps” because it describes the user role or persona who will
benefit from this feature or functionality. The what part of this user story is “visibility into
sales rep’ pipeline” because it describes the feature or functionality that sales reps want or
need.
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relatively new credential designed for professionals who leverage the
Salesforce platform to drive business process improvement. This article delves
into the key aspects of this exam, providing insights for aspiring Salesforce
Business Analysts.
Who Should Consider This Certification?
This exam is ideal for Salesforce Administrators and
Business Analysts with hands-on experience on the platform. It validates their
ability to translate business needs into actionable Salesforce solutions.
Individuals comfortable with Salesforce
best practices and adept at project discovery, process mapping, and user story
creation are well-suited for this path. Additionally, professionals who excel
in stakeholder collaboration within project teams to ensure successful delivery
will find this certification valuable.
Key Features of the Exam
Launched in July 2022, the Salesforce Business Analyst exam
is a testament to an individuals expertise in utilizing the platform for
strategic business transformation. Salesforce recommends at least two years of
hands-on experience before attempting the exam.
The exam covers six core knowledge areas:
- Understanding
Business Needs and Challenges: This section assesses the candidates
ability to identify and analyze business problems and opportunities.
- Implementing
Business Analysis Activities: This area evaluates the candidates
proficiency in conducting requirements gathering, process mapping, and
solution design.
- Collaborating
with Stakeholders: The exam tests the candidates effectiveness in
interacting with various stakeholders, managing expectations, and
fostering collaboration throughout the project lifecycle.
- Defining
Requirements: This section focuses on the candidates ability to
translate business needs into clear, concise, and measurable user stories.
- Designing
and Validating Solutions: This area assesses the candidates skills in
designing and prototyping Salesforce solutions aligned with business
requirements.
- Managing
the Salesforce Project Lifecycle: This section evaluates the
candidates understanding of project management principles within the
context of Salesforce implementations.
Resources for Exam Preparation
For comprehensive exam preparation, the official Salesforce
Business Analyst Certification page serves as a valuable starting point: https://trailhead.salesforce.com/credentials/businessanalyst.
Additionally, the following resources provide in-depth
guidance and practice materials:
By leveraging these resources and gaining hands-on
experience, individuals can confidently prepare for the Salesforce Certified
Business Analyst Exam and step into a rewarding career as a Salesforce Business Analyst.
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FAQs of Certified-Business-Analyst Exam
What is the Certified Business Analyst Exam and overview?
The Certified Business Analyst exam assesses skills in business analysis, covering topics from requirements management to solution evaluation.
What is the Format of the Certified Business Analyst Exam?
The Certified Business Analyst exam format usually consists of multiple-choice questions, focusing on practical and theoretical aspects of business analysis.
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How Do I Register for the Certified Business Analyst Exam?
Registration can be completed through the official
certification body website, where you can select exam dates and
locations.
How is the Certified Business Analyst Different from Other Business Analysis Certifications?
This certification is recognized for its comprehensive approach, blending practical skills and theoretical knowledge distinct from other business analysis certifications.
What Career Opportunities Can I Pursue after Becoming a Certified Business Analyst?
Certified Business Analyst Certification can lead to roles such as Business Analyst, Project Manager, and Consultant, with opportunities in various industries that value business analysis skills.
What is the Renewal Process for the Certified Business Analyst Certification?
Renewal typically involves earning continuing education credits and may include a renewal fee, with details available on the certifying body website.
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What are the Key Exam Topics for the Certified Business Analyst?
The exam covers a range of topics including requirement analysis, enterprise analysis, solution assessment, and various business analysis techniques.
How Do I Complete the Exam Registration Process for the Certified Business Analyst?
Candidates can register for the exam through the official certifying body website, selecting available dates and locations or opting for an online proctored format. https://www.webassessor.com/salesforce
What Job Roles Can I Pursue with a Certified Business Analyst Certification?
The Certified Business Analyst certification opens doors to various roles such as Business Analyst, Data Analyst, Project Manager, and Business Consultant, across industries like finance, IT, healthcare, and government.
What is the Average Salary Range for a Certified Business Analyst?
The average salary for a Certified Business Analyst varies based on location, experience, and industry, typically ranging from $60,000 to $100,000 annually, with higher potential in senior or specialized positions.
How Much Time is Required to Prepare for the Certified Business Analyst Exam?
Preparation time varies but generally takes 2-6 months, depending on your background in business analysis and the intensity of your study schedule.
What is the Passing Mark for the Certified Business Analyst Exam?
The passing mark can vary; it is typically around
60-70%.
FAQs of Certified-Business-Analyst Exam
What are the key
topics covered in the Salesforce Certified-Business-Analyst Exam?
- Business Analysis Activities (25%)
- Salesforce Capabilities (25%)
- Requirements Gathering and Management (20%)
- Designing and Implementing Solutions (20%)
- Stakeholder Management and Communication (10%)
(Reference: https://trailhead.salesforce.com/credentials/businessanalyst)
- 60 Multiple-choice questions (including 5 non-scored pre-test questions)
- Time allotted: 105 minutes (including time for non-scored questions)
- Passing score: 72%
(Reference: https://medium.com/@forcedigest.com/salesforce-certified-business-analyst-exam-guide-5133fd925a24)
What level of
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Understanding Salesforce features like objects, fields,
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needs?
The ability to map business requirements to relevant
Salesforce functionalities and propose solutions is essential.
(Reference: https://focusonforce.com/salesforce-business-analyst-certification-practice-exams/)
What are some
resources available to help me prepare for the exam?
Trailhead modules and Trailmixes, Salesforce documentation,
practice exams, and RealBraindumps study guides can be beneficial.
(Reference: https://trailhead.salesforce.com/credentials/businessanalyst)
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RealBraindumps packages may include access to live chat with
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