Question # 1
International Programs wants to track the emergency contacts for students who are
studying abroad.
Which functionality should a consultant implement to meet this requirement?
| | A. Relationships
| | B. Household Accounts
| | C. Affiliations
| | D. Success Teams |
Question # 2
| Major gift officers at an institution are feeling overwhelmed by the large set of portfolios they have to manage. They want to send mass emails to constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria.
Which solution should a consultant recommend?
| | A. Account Engagement | | B. Salesforce Engage | | C. Salesforce Inbox |
C. Salesforce Inbox
Explanation: Salesforce Inbox is a solution that a consultant can recommend to major gift officers who want to send mass emails to constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria. Salesforce Inbox integrates email and calendar with Salesforce, allowing users to track email opens, clicks, and replies, sync events and tasks, and create and update records from their
inbox. Salesforce Inbox also supports Einstein Activity Capture, which automatically logs email and calendar activity to the relevant records in Salesforce, and Einstein Lead Scoring, which assigns a score to each lead based on their profile and behavior2.
Salesforce Inbox can help major gift officers save time, increase productivity, and focus on the most promising prospects.
Account Engagement and Salesforce Engage are not valid solutions for this
scenario. Account Engagement is a feature of Education Cloud that allows users to score and grade accounts based on their engagement and fit with the institution3. However, Account Engagement does not support mass email or automation of donor prospect prioritization. Salesforce Engage is a feature of Pardot that allows users to send personalized emails to prospects and track their interactions4. However, Salesforce Engage is not designed for nonprofit or education use cases, and it requires a Pardot license.
Question # 3
A university's strategic goal is to improve its MBA program rankings. A data point that
influences the MBA program ranking is acceptance percentage. The school has asked a
consultant to help it reach the goal, and increase prospective student engagement across
multiple channels.
What should the consultant recommend?
| | A. Leverage Advisor Link to advise them on the application yield.
| | B. Use Education Cloud to replicate the current systems and processes.
| | C. Implement Marketing Cloud to manage recruitment campaigns.
| | D. Implement Pardot Lead Scoring to find well qualified students |
C. Implement Marketing Cloud to manage recruitment campaigns.
Question # 4
| The intellectual Property department at a research university needs to manage the institution's patents. The department does not serve students and has a B2B business process.
Which account mode! should the constant recommend?
| | A. Household Account Model | | B. administrative Account Model | | C. Standard account Model |
C. Standard account Model
Explanation: The consultant should recommend the Standard account model for the Intellectual Property department, because it allows them to use the standard Account and Contact objects to manage their B2B business process, without creating additional records or relationships. The Household account model and the Administrative account model are designed for managing B2C or educational relationships, not B2B.
Question # 5
A university joined the Open Source Commons & Community Sprints group in the Power of
Us Hub. However, they were unable to find current or past Open Source Commons
projects that meet their needs.
Which additional Power of Us Hub group can the consultant recommend so the university
can find and collaborate on current open source projects?
| | A. Sector: Higher Education
| | B. SFDO Major Release Announcements
| | C. SFDO Open Source Contributors
| | D. CumulusCI (CCI) |
C. SFDO Open Source Contributors
Question # 6
| A university's Advancement office plans to implement the Education Data Architecture to manage its alumni, donors, and supporters. The university wants to set up a system default that will automatically create a family record when a Contact record is created by staff members.
Which Default Account Model should the consultant recommend?
| | A. Household | | B. Administrative | | C. Educational Institution | | D. Person |
A. Household
Explanation: The consultant should recommend Household as the Default Account Model for the university’s Advancement office that plans to implement EDA to manage its alumni, donors, and supporters. Household is an account model that allows users to store information about individuals who are related by family or household relationships, such as spouses or siblings. Household can be used to track various information about an individual or a family unit, such as name, email, phone, address, or total household income. The consultant can help the university set up Household as the Default Account Model in EDA Settings so that a family record will be automatically created when a Contact record is created by staff members. Administrative, Educational Institution, and Person are not account models that can meet the requirement of setting up a system default that will automatically create a family record when a Contact record is created by staff members.
Question # 7
A university is experiencing performance degradation issues such as record locking, long
search times, and long record save times.
what is the likely cause for all of these issues?
| | A. TDTM
| | B. Insufficient code coverage
| | C. Data skew
| | D. Insufficient data storage |
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What is the Salesforce Education Cloud Consultant certification exam focused on?
The Salesforce Education Cloud Consultant certification exam
specializes in Higher Education and covers Education Data Architecture
(EDA), Salesforce Advisor Link, consultation best practices, and core
Salesforce products.
What key topics are covered in the Education Cloud Consultant certification exam?
The key topics covered in the Education Cloud Consultant
certification exam include Education Cloud Applications, Settings,
Configuration, Domain Expertise, Integration, and Data Management.
Who is the ideal candidate for the Education Cloud Consultant certification?
The ideal candidate for the Education Cloud Consultant certification
is someone who has completed an implementation of Education Cloud or
has experience customizing and configuring Salesforce Education Cloud
solutions.
What is the importance of understanding the account model for EDA in the certification exam?
Understanding the account model for EDA is crucial for configuring
solutions for higher education institutions, with options including the
household account model and the administrative account model.
What is the exam's weighting of the Education Cloud Applications, Settings, and Configuration section?
The Education Cloud Applications, Settings, and Configuration section constitutes 23% of the exam.
What is emphasized in the Domain Expertise section of the Education Cloud Consultant exam?
The Domain Expertise section focuses on understanding various Salesforce
products, such as Community Cloud, Sales Cloud, Service Cloud,
Marketing Cloud, Pardot, and Einstein Analytics, and their application
in fulfilling customer requirements.
What is the recommended study strategy for the Education Cloud Consultant exam?
The recommended study strategy includes utilizing official study
guides, completing Trailhead modules, reading documentation on Education
Data Architecture and Salesforce Advisor Link, and basic knowledge of
other Salesforce products.
How are questions formatted in the Education Cloud Consultant exam?
The Education Cloud Consultant exam questions are mostly
scenario-based, often with multiple answers. Candidates need to analyze
the scenarios carefully and select the most appropriate solution.
What is the suggested Education Cloud Consultant certification exam strategy?
The suggested exam strategy involves making a final attempt to learn
any uncertain topics, carefully reading each question multiple times,
utilizing the "Mark for Review" feature, and employing the process of
elimination for answer choices.
What prerequisites are required before registering for the Education Cloud Consultant exam?
Before registering for the Education Cloud Consultant exam,
candidates must complete the Salesforce Administrator certification
exam.
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