Question # 1
| In order to follow recommended guidelines, you will need to synchronize only those entities that are necessary to meet ProseWare’s business objectives.
In addition to the typical entities synced automatically (contact, accounts, events, interactions, etc), which two additional entities will ProseWare need to enable for synchronization? Each answer represents a partial solution. | | A. Invoices | | B. Work Orders | | C. Differentiator | | D. Cases |
C. Differentiator
D. Cases
Question # 2
| In preparing for the Buenos Aires event you need to resolve the issue the content design team had during the Amsterdam event.
What should you do? | | A. Disable the full-page-edit mode in the email settings. | | B. Add the HTML line to the section of the imported emails. | | C. Enable the drag-and-drop feature for imported emails to YES in the email settings. | | D. Ensure that the creative agency add |
D. Ensure that the creative agency add
Question # 3
| You need to create a customer journey for the promotion of the upcoming webinar on Azure Services.
You are looking through the gallery of existing customer journey templates to select appropriate one.
Which four pieces of information will help you decide on the right template? Each answer presents a part of the solution. | | A. Description | | B. Purpose | | C. Name | | D. Recurrence | | E. Language |
A. Description
B. Purpose
C. Name
E. Language
Explanation:
[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/journey-templates, , ]
Question # 4
| Which two statements must be true in order for a User to approve marketing content? Each answer presents part of the solution. | | A. The Status on the marketing content must be Approval Required. | | B. The User must be in the Marketing Oversight Team or be a Marketing Professional. | | C. The Status on the marketing content must be Draft. | | D. The User must be in the BU Admin Team or in the Marketing Oversight business unit. |
A. The Status on the marketing content must be Approval Required.
D. The User must be in the BU Admin Team or in the Marketing Oversight business unit.
Explanation:
[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/developer/marketing-approvals-feature, , ]
Question # 5
You have created a customer journey that does the following:
Sends an email regarding a country/region-specific promotional offer.
Creates a phone call activity and sends a text message to the contact.
Which set of actions should you take to activate your customer journey?
| | A. Check the country/region, check the localization check box. Validate, and then Publish. | | B. Check the localization check box. Validate, check for errors, and then Publish. | | C. Verify the segment and email language, check for errors, and then Go Live. | | D. Verify the segment, check the country/region. Validate, and then Go Live. |
C. Verify the segment and email language, check for errors, and then Go Live.
Explanation:
[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns, ]
Question # 6
Note: In this section, you will see one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem, and you must determine whether the solution meets the stated goals. More than one solution might solve the problem. It is also possible that none of the solutions solve the problem.
You are a Dynamics 365 functional consultant for Contoso Ltd. Contoso has multiple Facebook pages for products and services. Your marketing team has issued a help ticket stating that their Facebook Marketing posts have stopped working as of yesterday.
Solution: You create a Facebook Social Posting Configuration to resolve the ticket.
Does this meet your goal?
| | A. Yes | | B. No |
B. No
Question # 7
| You need to create a customer journey template for the marketing team. The team will use the template to launch a promotional offer to customers in Denmark. Sweden, and Norway.
What should you do? | | A. Create a new Customer Journey Template, and use Power Automate within the customer journey to dynamically send it based on a Contact's preferred Language. | | B. Create a new Customer Journey Template, and clone customer journey to dynamically send it based he template so that it can be reused for another country/region and language | | C. Create a new Customer Journey Template for each country/region, and change the language of each template to the desired language and make modifications. | | D. Create a new Customer Journey Template, and use the localization option within the customer journey to dynamically send it based on a Contact's preferred language. |
D. Create a new Customer Journey Template, and use the localization option within the customer journey to dynamically send it based on a Contact's preferred language.
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