Question # 1
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called “Installation Type” on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together? | A. An error at runtime no value will be assigned to the attribute “installation Type” on the technical product | B. No errors will be returned the value for ‘Installation type’ on the technical product will be set to most recently modified attribute. | C. No error will be returned the “installation type” will be copied as empty/null after decomposition on the technical product | D. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes |
B. No errors will be returned the value for ‘Installation type’ on the technical product will be set to most recently modified attribute.
Explanation: When mapping Internet and TV products to the same technical product using decomposition, if both have a common attribute like “Installation Type,” the system will typically use the most recently modified attribute value during decomposition. This prevents runtime errors and ensures that the technical product reflects the latest customer choices without requiring manual intervention or causing design-time errors.
References: Salesforce documentation on product decomposition and attribute handling.
Question # 2
Universal containers (UC) is a communication service provider using commination cloud.
UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
•They often need to refer back to their documents for routine customer requests
•They are able to handle the majority of customer request themselves despite of current challenges
•Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents’ feedback while minimizing implementation efforts? | A. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases. | B. Leverage the CPQ cart for all cases minimize the implementation effort | C. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI | D. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents. |
A. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
Explanation: To address the feedback from UC's sales agents regarding the complexity of
handling routine customer requests and to improve the user experience, leveraging guided selling OmniScripts for common use cases and the CPQ cart for other use cases is recommended. This approach minimizes implementation efforts while providing a streamlined and intuitive interface for agents, reducing the need for extensive training and documentation reference.
References:Salesforce Communications Cloud OmniScript and CPQ documentation, focusing on user experience and guided selling best practices.
Question # 3
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
•Product must be grouped during decomposition in order to send products to the billing system based on location
•After grouping the ordered items based on location, send the respective codes to same billing system for each location
Which three steps should a consultant take when designing a solution for these requirement? | A. Split the order into multiple order and group order items based on the service location | B. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them | C. Use the CPQ multisite feature and group the service locations and create orders for each group | D. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items |
A. Split the order into multiple order and group order items based on the service location B. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them D. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
Explanation:
For UC's requirement to group products during decomposition based on location and send codes to the billing system, splitting the order into multiple orders based on service location (A), creating a unique decomposition for each service with its own fulfillment request and callout task (B), and creating an orchestration scenario for each grouped order item after splitting the order (D) are recommended steps. This approach ensures that products are grouped and processed according to location, allowing for efficient and accurate billing system integration.
References: Salesforce Communications Cloud documentation on order management, decomposition, and orchestration.
Question # 4
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible. | A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team’s flow expertize | B. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance. | C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse | D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse. | E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team’s Flow expertise. |
A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team’s flow expertize C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
Explanation:
For creating a guided ordering process for both Sales agents and B2C consumers, using OmniScript is the most effective approach. OmniScript allows for the building of dynamic, interactive scripts that can guide users through complex processes, such as order entry. For B2C consumers, calling OmniScript via Community Builder on a Salesforce community maximizes the reuse of the developed scripts and ensures a consistent user experience across agent and consumer interfaces, while also adhering to Salesforce's best practices for community engagement and process automation.References:Salesforce Communications Cloud OmniScript documentation and Salesforce Community Cloud best practices.
Question # 5
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production? | A. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system | B. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load | C. Ensure platform events mode is enabled | D. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources |
B. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load C. Ensure platform events mode is enabled
Explanation: To prepare for a high order increase, ensuring sufficient Async Apex Callouts
and Platform Events (B) and enabling Platform Events mode (C) are crucial steps. These preparations help manage the increased load efficiently, maintaining system stability and performance.
References:Salesforce governor limits documentation and Platform Events configuration.
Question # 6
Universal containers (UC) is a communication service provider using commination cloud.
The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service? | A. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL | B. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL. | C. Configure a Callout Orchestration item using the enhanced system interface | D. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event. |
B. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
Explanation: The best approach for designing an orchestration process that involves an
asynchronous operation, such as a provisioning system that can take up to 10 minutes, is to use a callout orchestration item with an asynchronous system interface. This method involves making a callout to the external system (in this case, the provisioning system) and then allowing the external system to perform its operations. The Enterprise Service Bus (ESB) will then do a callback to the orchestration process's asynchronous callback URL once the operation is complete. This approach is efficient for operations that are not immediate and require waiting for an external process to complete.
References: Salesforce Communications Cloud documentation on orchestration patterns and asynchronous
operations.
Question # 7
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa
Which three are the key offering provided by the change of plan feature in communication cloud. | A. History of subscription updates and traceability | B. Supported by digital commerce API | C. Service Continuity | D. Migrating in/out from bundle offer | E. Customer can choose their plan from all pricing books. |
A. History of subscription updates and traceability C. Service Continuity D. Migrating in/out from bundle offer
Explanation:
The Change of Plan feature in Communication Cloud offers key capabilities including History of subscription updates and traceability (A), ensuring Service Continuity (C), and supporting Migrating in/out from bundle offers (D). These features enable customers to upgrade or downgrade their plans while maintaining service continuity and providing a clear history of changes for better customer management.References:Salesforce Communication Cloud documentation on subscription management and change of plan features.
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