Question # 1
| Which document should be the source of truth for consistency when implementing a
company’s brand on Salesforce? | | A. Style Guide | | B. Design Principles | | C. Pattern Library | | D. Salesforce Lightning Design System |
A. Style Guide
Explanation: A style guide is a document that defines the visual identity and branding of a
company, such as the logo, color palette, typography, iconography, imagery, and tone of
voice. It helps ensure consistency and coherence across different platforms and channels,
and communicates the company’s values and personality. When implementing a
company’s brand on Salesforce, the style guide should be the source of truth for
consistency, as it provides the guidelines and rules for applying the brand elements to the
user interface. A style guide can also include a pattern library, which is a collection of
reusable UI components and design patterns that follow the style guide. A design principle
is a statement that expresses the core values and goals of a design process, and guides
the decision making and evaluation of a design solution. The Salesforce Lightning Design
System (SLDS) is a set of design guidelines and resources for creating consistent and
beautiful user experiences on the Salesforce platform. It can be used as a reference and a
foundation for customizing the UI according to the company’s style guide.
Question # 2
| Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as(Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement? | | A. Permission Set. | | B. Object Permissions. | | C. Custom Lightning Component. | | D. Field-level security |
C. Custom Lightning Component.
Explanation:
The best way to achieve the requirement of having a flag field on the case object that marks a case as sensitive and can be viewed by all users who have access to the case but only be edited by the assigned case assessor is to create a custom Lightning component. A custom Lightning component can use the Lightning Data Service to access the case record and its fields, and apply conditional rendering and editing logic based on the user’s role and the case assessor field. This way, the flag field can be displayed to all users who can view the case, but only be editable by the user who is the case assessor. This solution also follows the principle of designing for performance and scalability, which is one of the learning objectives for the Salesforce User Experience Designer certification. References: [Create Custom, Reusable Lightning Components], [Lightning Data Service Basics], [Design for Performance and Scalability]
https://trailhead.salesforce.com/en/content/learn/modules/lex_dev_lc_basics/lex_dev_lc_basics_intro : https://trailhead.salesforce.com/en/content/learn/modules/lightning_data_service/lightning_data_service_intro : https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-performance-and-scalability
Question # 3
| Cloud Kicks has requested feature enhancements as a result of user acceptance testing.
In which three ways could the changes be effectively analyzed and implemented?
Choose 3 answers | | A. Determine the change in scope and impact of each enhancement request. | | B. Develop and deploy all enhancement requests before going live. | | C. Reduce unexpected results by configuring and testing in & sandbox. | | D. Deploy enhancements with the feature and adjust scope accordingly. | | E. Create a prioritization list and perform a feasibility analysis. |
A. Determine the change in scope and impact of each enhancement request.
C. Reduce unexpected results by configuring and testing in & sandbox.
E. Create a prioritization list and perform a feasibility analysis.
Explanation:
The best ways to analyze and implement feature enhancements as a result of user acceptance testing are:
A. Determine the change in scope and impact of each enhancement request. This will help to evaluate the feasibility, priority, and effort of each request, and to communicate the expectations and trade-offs to the stakeholders1.
C. Reduce unexpected results by configuring and testing in a sandbox. A sandbox is a copy of the production environment that allows testing and development without affecting the live data and users2. By using a sandbox, the feature enhancements can be tested and validated before deploying them to the production environment3.
E. Create a prioritization list and perform a feasibility analysis. This will help to rank the enhancement requests based on their value, urgency, and complexity, and to determine which ones are feasible to implement within the given time and budget constraints4.
References: Salesforce User Experience Designer Exam Guide, What is a Sandbox?, Test New Features Before a Release, Prioritize User Needs
Question # 4
| Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use? | | A. Personalized Navigation Tabs | | B. Console Navigation | | C. Utility Bar |
A. Personalized Navigation Tabs
Explanation:
Personalized Navigation Tabs are a navigational feature that allows the users to customize the navigation bar of the Salesforce mobile app with the items that they use most frequently. Users can add, remove, and reorder the tabs in the navigation bar, and access them with a single tap. Users can also mark their favorite items with a star icon, and access them from the Favorites tab. Personalized Navigation Tabs can help Cloud Kicks (CK) employees to quickly access the apps, objects, and other items that they need in the Salesforce mobile app12
Console Navigation is a navigational feature that allows the users to work with multiple records and objects on a single screen in the Salesforce desktop app. Console Navigation is not available in the Salesforce mobile app, and it is not suitable for providing quick access to apps, objects, and other items3
Utility Bar is a navigational feature that allows the users to access common productivity tools, such as notes, history, or macros, from a fixed footer at the bottom of the Salesforce desktop app. Utility Bar is not available in the Salesforce mobile app, and it is not suitable for providing quick access to apps, objects, and other items4
References:
Personalize Your Navigation Bar in the Salesforce Mobile App - Salesforce Help
Personalize Your Navigation Bar in the Salesforce Mobile App Unit | Salesforce Trailhead
Console Navigation - Salesforce Help
Utility Bar - Salesforce Help
Question # 5
| Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform? | | A. Card Sorting | | B. Task Analysis | | C. Prototype testing | | D. Expert Review |
D. Expert Review
Explanation:
An expert review is an activity that a designer can perform to conduct an independent audit of a current website. An expert review is a method of evaluating the usability and user experience of a website by applying established principles, guidelines, and heuristics. An expert review can help identify the strengths and weaknesses of a website, as well as provide recommendations for improvement. An expert review can be done by one or more experts, who can be internal or external to the organization. An expert review can be done at any stage of the design process, but it is especially useful before launching a new or redesigned website, or when there is a need to assess the current state of a website. [UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Testing and Evaluation]
Card sorting, task analysis, and prototype testing are not activities that a designer can perform to conduct an independent audit of a current website. Card sorting is a method of organizing and labeling information for a website, based on how users group and name the content. Task analysis is a method of understanding and documenting the goals, tasks, and steps that users perform on a website. Prototype testing is a method of evaluating the functionality and usability of a website by having users interact with a mock-up or a simulation of the website. These methods are useful for creating or improving a website, but they are not suitable for auditing a website without involving the users. [UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Testing and Evaluation] References: [UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Testing and Evaluation]
Question # 6
| In which two ways could the usability of accordion elements be improved in a mobile environment?
Choose 2 answers | | A. Include persistent headings. | | B. Nest an accordion inside of another | | C. Use the ‘’back’’ browser button to collapse content | | D. Only allow users to open one selection at a time. |
A. Include persistent headings.
D. Only allow users to open one selection at a time.
Explanation:
Accordion elements are UI components that allow users to expand and collapse sections of content. They are useful for organizing information in a limited space, such as on mobile devices. However, they also have some usability challenges, such as discoverability, accessibility, and navigation. To improve the usability of accordion elements in a mobile environment, two possible ways are:
Include persistent headings. Persistent headings are the labels that indicate the content of each section and allow users to tap on them to expand or collapse the content. Persistent headings should be visible at all times, even when the content is expanded, so that users can easily see the context and switch between sections. Persistent headings should also be clear, concise, and descriptive, so that users can understand what each section contains and decide whether to explore it or not. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design]
Only allow users to open one selection at a time. This means that when a user taps on a heading to expand a section, any other previously expanded section should automatically collapse. This prevents the content from becoming too long and overwhelming for the user,and also helps to maintain the focus and hierarchy of the information. It also reduces the need for scrolling and the risk of losing the position of the headings. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design]
Nesting an accordion inside of another is not a good way to improve the usability of accordion elements in a mobile environment, because it creates a complex and confusing structure that is hard to navigate and understand. It also increases the cognitive load and the number of taps required for the user to access the information. Using the ‘back’ browser button to collapse content is also not a good way to improve the usability of accordion elements in a mobile environment, because it breaks the user’s expectation and the consistency of the UI. The ‘back’ browser button should be used to go back to the previous page or screen, not to collapse the content within the same page or screen. It also makes it difficult for the user to return to the expanded content if they want to. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design] References: [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design]
Question # 7
| Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK
now plans to collaboratively redesign services with stakeholders to address issues
uncovered in the study.
Which process should be used? | | A. Service-Blueprinting Workshop | | B. Management Committee Meeting | | C. Pitch Session | | D. Service Usability Testing |
A. Service-Blueprinting Workshop
Explanation:
A service-blueprinting workshop is a process that involves mapping out the flow of a
service, identifying the touchpoints, actors, processes, and systems that are involved, and
highlighting the pain points and opportunities for improvement. A service-blueprinting
workshop is a collaborative and creative way to redesign services with stakeholders, as it
allows them to see the big picture, empathize with the users, and co-create solutions. A
service-blueprinting workshop is suitable for Cloud Kicks (CK) after they have finished
conducting research and synthesizing the findings, as it will help them address the issues
uncovered in the study and design better service experiences for their
customers.
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