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New Cisco Specialist 500-052 Exam Practice Questions

Total 90 Questions

Last Updated On: 9-Dec-2024

Question # 1

The Cisco Unified Contact Center Installer automatically installs which two features on the Cisco Unified Contact Center Express server? (Choose two )
A. Cisco Unified Communications Manager
B. Cisco Unified Communications Operating System
C. IVR System Prompts
D. Workforce Management
E. Cisco Supervisor Desktop

Cisco Unified Communications Operating System

IVR System Prompts

Question # 2

Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?
A. Media
B. Database
C. Unified CM Telephony
D. Configuration datastore

Database

Question # 3

During runtime, when a valid SQL query in a DB Read step returns 0 rows, which branch of the step is executed?
A. Timeout
B. No Data
C. SQL Error
D. Successful

SQL Error

Question # 4

What is the minimum package that is required to develop a Cisco Unified Intelligence Center custom report for a Cisco Unified Contact Center Express deployment?
A. Cisco Unified Intelligence Center Standard
B. Cisco Unified Intelligence Center Premium
C. Cisco Unified CCX Enhanced
D. Cisco Unified CCX Premium

Cisco Unified Intelligence Center Premium

Question # 5

You are designing a Cisco Unified Contact Center Express system with these four requirements • 250 configured agents • a maximum of 150 agents that are logged in at any time • 30 agents that are able to make outbound calls • 20 agents that are able to answer emails How many premium seats should you purchase?
A. 150
B. 200
C. 180
D. 250

150

Question # 6

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
A. Skill Groups
B. Competence levels
C. Contact Service Queue
D. Resource Group

Contact Service Queue

Question # 7

Which type of information is available from the Cisco Unified Contact Center Express control center?
A. date and time of most recent service status
B. Cisco Unified Communications Manager cluster status
C. system parameters configuration
D. database replication status

date and time of most recent service status

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