Question # 1
An administrator is asked to create a report to calculate the year-over—year changed in the
dollar amount of a company’s opportunities.
What reporting tool should be used to complete this request? | | A. A row-level formula to compare amounts grouped by year. | | B. A joined report with two report blocks for each year | | C. A custom summary formula with PARENTGROUPVAL function | | D. A custom summary formula with the PREVGROUPVAL function. |
D. A custom summary formula with the PREVGROUPVAL function.
Explanation:
A custom summary formula is a formula that calculates values from summary fields in
reports such as sums, averages, counts, etc. Custom summary formulas can use functions
such as PREVGROUPVAL which returns the value of a field from the previous row at the
same grouping level. By using a custom summary formula with the PREVGROUPVAL
function, an administrator can create a report to calculate the year-over-year change in the dollar amount of a company’s opportunities by subtracting the amount from the previous
year from the amount from the current year and dividing by the amount from the previous
year.
Question # 2
Which two tools should an administrator use to required data to be entered in a field and
improve data quality on a record in Salesrorce?
Choose 2 answers | | A. validation Rules | | B. Dashboards | | C. Workflow Rules | | D. Page Layouts |
A. validation Rules
D. Page Layouts
Explanation:
Validation rules and page layouts are two tools that can be used to require data to be
entered in a field and improve data quality on a record in Salesforce. Validation rules are a
way to enforce data quality and integrity by checking the values of fields before a record is
saved and displaying an error message if the values do not meet the specified criteria.
Page layouts are a way to control the layout and organization of fields, buttons, related
lists, and other components on a record page. Page layouts can also make fields required
so that users must enter a value before saving a record.
Question # 3
Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard
the finding the most reviewing articles because there are too many search results.
What should the administrator do to help service reps quickly narrow down the number of
articles? | | A. Implement and configure Data Categories. | | B. Delete and remove old Knowledge articles. | | C. Update Knowledge to auto-search the case’s subject. | | D. Activate and configure Einstein Search. |
A. Implement and configure Data Categories.
Explanation: Data Categories are a way to organize and classify knowledge articles into a
hierarchical structure based on topics or criteria. Data Categories can help service reps
quickly narrow down the number of articles by filtering or browsing by category. Data
Categories can also be used to control the visibility and access of articles for different users
or roles.
Question # 4
A sales rep needs to help cross-sell an opportunity but is unable to make updates on the
record or update the opportunity team.
Which two options would be required for a sales rep to add a rep to the opportunity team?
Choose 2 answers | | A. Transferred ownership of the Opportunity to the sales rep | | B. A permission with Edit access on the Account object | | C. A role above the Opportunity owner in the role hierarchy | | D. Transferred ownership of the Account to the sales rep |
B. A permission with Edit access on the Account object
C. A role above the Opportunity owner in the role hierarchy
Explanation:
To add a user to an opportunity team, you need Edit access on the account associated with
the opportunity and either own the opportunity or be above the owner in the role hierarchy.
Question # 5
An auto-response rule sends en email using Template when the field Case Source Is
'email' and Template when Case Source is blank. A Process Builder updates Case Source
to 'email' when a case is created using Email-to-Case and to web' when a case Is created
using Web-to-Case. Otherwise, Case Source Is blank.
What will occur when a case is created from an Incoming email? | | A. Case Source updates to 'email' and an email is sent out using Template2. | | B. An email is sent out using Template and then Case Source updates to email'. | | C. An email la sent out using Template and then Case Source updates to 'email'. | | D. Case Source updates to email and an email Is sent out using Template1. |
A. Case Source updates to 'email' and an email is sent out using Template2.
Explanation:
Case Source updates to ‘email’ before the record is saved because the Process Builder
runs before the auto-response rule. Then, an email is sent out using Template2 because
the auto-response rule evaluates the Case Source value after it is updated by the Process
Builder and matches the criteria for Template2
Question # 6
DreamHouse Realty currently deals only with single-family homes but is expanding its
business it include condos in large cities. There are some features and amenities that inly
apply to condos, such as the amount of a deposit and concierge services.
How should an administrator configure the Opportunity object to ensure that only relevant
fields are displayed on the record?
How should an administrator configure the Opportunity object to ensure that only relevant
fields are displayed on the record? | | A. Build a Lightning component to display fields that only apply to condos. | | B. Create a Record Type for the type of property and custom page layouts for each. | | C. Configure a validation rule to display fields based on the type of property the user is
viewing. | | D. Make is custom Lightning page to display specific fields based on the type of property. |
B. Create a Record Type for the type of property and custom page layouts for each.
Explanation: A record type allows administrators to offer different business processes,
picklist values, and page layouts to different users based on their profiles. By creating a
record type for the type of property (single-family home or condo), DreamHouse Realty can
assign different page layouts to each record type that display only relevant fields for each
property type. The record type can also determine which sales process and path are
available for each opportunity.
Question # 7
Users at AW Computing use a custom object to manage order*. All profiles share a single
page layout. Customer Service and Sales users express frustration overseeing actions
that-do not always apply to their situation on the page layout.
What should an administrator recommend? | | A. Use Dynamic Actions and conditional visibility to show the appropriate actions to the
applicable users. | | B. Create separate record types for the Customer Service and Sales users' records. | | C. Configure two separate permission sets and assign the appropriate permissions to each
user. | | D. Make two separate Lightning record pages and assign them to the applicable profiles. |
A. Use Dynamic Actions and conditional visibility to show the appropriate actions to the
applicable users.
Explanation: Dynamic actions are actions that appear on Lightning record pages based on
criteria such as field values or user profiles. Dynamic actions allow administrators to
customize which actions are available for users on different record types or page layouts
without creating multiple page layouts for each scenario. By using dynamic actions and
conditional visibility for accounts at AW Computing, administrators can show only relevant
actions for customer service and sales users based on their situation.
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