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New Microsoft Dynamics 365 for Field Service Functional Consultant Associate MB-240 Exam Practice Questions

Total 196 Questions

Last Updated On: 15-Apr-2025

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Question # 1

Ensure the user is assigned the appropriate Microsoft Power Apps license.
A. Ensure the user is assigned the appropriate Microsoft Power Apps license.
B. Ensure the user is correctly set up in the Woodford solution.
C. Ensure the minimum supported version of the Field Service solution is installed.
D. Ensure the user is assigned the Field Service-Resource security role.

C. Ensure the minimum supported version of the Field Service solution is installed.
D. Ensure the user is assigned the Field Service-Resource security role.

Question # 2

A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician. The customer reports that they are not able to see the phone number in the portal. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Verify that the customer is nor on the exclusion list.
B. Ensure the customers Communication Type is set to Both
C. Within the Customer Portal, update Show Resource Phone to Yes.
D. Verify that the Main Phone field is populated.
E. Ensure the customer's communication preference is set to Allowed

A. Verify that the customer is nor on the exclusion list.
E. Ensure the customer's communication preference is set to Allowed

Question # 3

You are deploying the Microsoft Dynamics 365 Field Service mobile app at your organization.< You are in the process of creating push notifications for the mobile app, and you have the following requirement: When a field service technician is assigned an emergency priority work order, the technician should be immediately notified on their mobile phone. What should you do?
A. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.
B. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the box priority field has a value of Emergency priority.
C. Create a notification Power Automate flow using an instant flow. The condition within the flow should look at the Bookable Resource Booking entity where the out of-the-box priority field has a value of Emergency priority.
D. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.

A. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.

Question # 4

You are setting up assets for a customer. The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view. Solution: You create each serialized component as a sub-asset to its parent asset. Does this meet the goal?
A. Yes
B. No

A. Yes

Question # 5

You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team. The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365. You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding. Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.
A. Connect to Maps in Resource Scheduling.
B. Configure the map on the Schedule Board.
C. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
D. Set Auto Geo Code Addresses to Yes in Field Service Settings.

A. Connect to Maps in Resource Scheduling.
D. Set Auto Geo Code Addresses to Yes in Field Service Settings.

Question # 6

Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately. You need to configure the schedule board so that bookings are easily visible to the dispatchers. How can you configure Dynamics Field Services to increase booking visibility?
A. Configure a work order type for high priority issues, to help categorize high priority work order records.
B. Configure an Incident type for high priority incidents on work order records.
C. Configure the status color for a booking status record, to identify high priority work order records.
D. Configure a priority record to allow you to identify high priority work order records.

C. Configure the status color for a booking status record, to identify high priority work order records.

Question # 7

You have created a new entity to tie to the Asset to capture key data. You launch the Microsoft Dynamics 365 Field Service mobile app in offline mode. You need to ensure that you can see the entity. What should you do?
A. Sign in to the System Business Settings to ensure the entity is enabled for mobile offline.
B. Enable the entity for mobile.
C. Sign in to Power Apps, and ensure the entity is enabled for mobile offline.
D. Sign in to Power Apps, and ensure the entity is enabled for Microsoft Outlook mobile offline.

C. Sign in to Power Apps, and ensure the entity is enabled for mobile offline.

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