Question # 1
| Cloud Kicks has decided to delete a custom field. What will happen to the data in the field when it is deleted? | | A. The data in the field is stored for 20 days. | | B. The data is permanently deleted. | | C. The data associated with the field is required. | | D. The data is restorable from the recycle bin. |
A. The data in the field is stored for 20 days.
Explanation:
When you delete a custom field, the data in that field is stored for 20 days before it is permanently deleted. During this time, you can restore the field and its data from the Recycle Bin or use Data Loader to export the data.
Question # 2
A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history showsthat this person has attempted to log in multiple times and has been locked out of the organization.Which two ways should the administrator help the user log into Salesforce? | | A. Log in as the user to unlock the user and reset the password. | | B. Reset the password policies to allow the user to login. | | C. Reset password on the user's record detail page. | | D. Use the unlock button on the user's record detail page. |
C. Reset password on the user's record detail page. D. Use the unlock button on the user's record detail page.
To help a user who has attempted to log in multiple times and has been
locked out of Salesforce, the administrator should reset password on the user’s record detail page and use the unlock button on the user’s record detail page. Resetting password will generate a new temporary password and send it to the user’s email address. Using unlock will restore access for a locked-out user without changing their password or waiting for lockout period to end. Logging in as the user or resetting the password policieswill not help a locked-out user log in to Salesforce.
References:https://help.salesforce.com/s/articleView?id=sf.users_passwords.htm&type=5https://help.salesforce.com/s/articleView?id=sf.users_unlock.htm&type=5
Question # 3
The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time. What tool should the administrator use to replace the workflow rules? | | A. Quick Action Flow | | B. Before Save Flow | | C. Scheduled Flow | | D. Screen Flow |
Before Save Flows are a type of record-triggered flow that run before a
record is saved and can update fields on that record without any additional actions or DML operations. They are faster and more efficient than workflow rules or process builder for simple field updates when a record is created or updated.
References:https://help.salesforce.com/s/articleView?id=sf.flow_concepts_before_save_update.htm&type=5
Question # 4
The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable. Which two steps should an administrator do to troubleshoot this issue?
Choose 2 answers | | A. Ensure that the page layout for the user's profile has been updated. | | B. Run the setup audit trail for the organization. | | C. Update the organization wide default for the object. | | D. Review the field level security of the field for the user profile |
A. Ensure that the page layout for the user's profile has been updated. D. Review the field level security of the field for the user profile
Page layout and field level security are two factors that determine whether a
user can see a new field on a record. To troubleshoot this issue, the administrator should ensure that the page layout for the user’s profile has been updated to include the new field and that the field level security of the field for the user profile allows read or edit access.
References:https://help.salesforce.com/s/articleView?id=sf.customize_layoutoverview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.admin_fls.htm&type=5
Question # 5
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue. What should the administrator use to achieve this? | | A. Assignment Rules | | B. Case Rules | | C. Workflow Rules | | D. Escalation Rules |
Assignment rules are tools that allow administrators to automatically route
records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References:https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5https://help
.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5
Question # 6
Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals. The administrator configure to help with these issues? | | A. Einstein Activity Capture | | B. Einstein Opportunity Scoring | | C. Einstein Search Personalization Einstein Lead Scoring |
B. Einstein Opportunity Scoring
To help sales reps prioritize and close more deals, the administrator should use Einstein Opportunity Scoring, which is a feature that assigns each opportunity a score from 1 to 99 based on how likely it is to be won. The score is calculated using historical data and machine learning models, and can help reps focus on the most promising opportunities and take actions to improve their chances of winning. Einstein Activity Capture, Einstein Search Personalization, and Einstein Lead Scoring are not related toopportunity management.
References:https://help.salesforce.com/s/articleView?id=sf.einstein_sales_op
pty_scoring.htm&type=5
Question # 7
Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab? | | A. Object Permissions | | B. App Permissions | | C. Pig wide Defaults | | D. Tab Settings |
Explanation: To make atab hidden in the All App Launcher or visible in any app, but still allow a user to view records that would normally be found under this tab, the administrator should use Tab Settings on a profile. Tab Settings control the visibility and default behavior
of tabs for each app in an org. The administrator can set a tab to Hidden, which means it will not appear in any app or in the All App Launcher, but users can still access records via other means such as search or reports. Object Permissions, App Permissions, and Org-
Wide Defaults are not related to tab visibility.
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