Question # 1
Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.What should an administrator configure toprovide these insights? | A. Campaign Hierarchy. | B. Campaign Influence | C. Map Custom Lead Fields | D. List Email Activities |
Campaign influence is a feature that allows users to track how campaigns have influenced opportunities and measure thereturn on investment (ROI) of marketing efforts. Users can see which campaigns have influenced an opportunity on the related list and assign different attribution models to calculate the campaign influence. References:https://help.salesforce.com/s/articleView?id=sf.campaigns_influence. htm&type=5
Question # 2
Which two capabilities are considerations when marking a field as required in Object Manager? Choose 2 answers | A. The field is not required to save records via the API on that object. | B. The field is universally required to save a record on that object. | C. The field is added to every page layout on that object. | D. The field is optional when saving records via web-to-lead and web-to-case |
A. The field is not required to save records via the API on that object. B. The field is universally required to save a record on that object.
Explanation: When you mark a field as required in Object Manager, the field is universally required to save a record on that object in the user interface. However, the field is not required to save records via the API on that object, unless you also mark it as required on the page layout.
Question # 3
Which two objects are customizable the Stage Setup Flow? Choose 2 answers | A. Leads | B. Campaigns | C. Opportunities | D. Campaign Members |
The Stage Setup Flow is a tool that allows administrators to customize stages for leads and opportunities based on best practices from Salesforce experts. The Stage Setup Flow guides administrators through a series of questions about their sales process and then creates or updates stages for leads or opportunities accordingly. The Stage Setup Flow also provides tips and resources for each stage such as key fields, guidance for success, reports and dashboards, etc. References:https://help.salesforce.com/s/articleView?id=sf.stages_setup_flow_overvie w.htm&type=5
Question # 4
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue. What should the administrator use to achieve this? | A. Assignment Rules | B. Case Rules | C. Workflow Rules | D. Escalation Rules |
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References:https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5https://help .salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5
Question # 5
Which two actions should an administrator perform with Case escalation rules? Choose 2 answers | A. Re-open the Case. | B. Send email notifications. | C. Change the Case Priority. | D. Re-assign the Case. |
B. Send email notifications. D. Re-assign the Case.
Case escalation rules are used to escalate cases that havenot been resolved within a certain time frame by changing the case owner, sending email notifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation. References:https://help.salesforce.com/s/articleView?id=sf.customize_caseesc. htm&type=5
Question # 6
The Administrator at Universal Container wants to add branding tosalesforce. Which two considerations should the administrator keep in mind? Choose 2 Answers | A. Only one theme can be active at a time, and a theme applies to the entire org. | B. Themes apply to salesforce classic and to the salesforce mobile app. | C. Up to 150 custom themes can be created, modified, or cloned from the built-in themes. | D. Chatter external users see the built-in Lightning theme only. |
A. Only one theme can be active at a time, and a theme applies to the entire org. D. Chatter external users see the built-in Lightning theme only.
Explanation: Themes are a way to customize the look and feel of Salesforce by changing the colors, images, and logos that appear on Lightning Experience pages. However, there are some limitations and considerations when using themes, such as: only one theme can be active at a time, and a theme applies to the entire org; themes apply only to Lightning Experience and do not affect Salesforce Classic or the Salesforce mobile app; up to 300 custom themes can be created, modified, or cloned from the built-in themes; Chatterexternal users see the built-in Lightning theme only and cannot see custom themes.
Question # 7
Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates? | A. Geolocation | B. Geofence | C. Custom address | D. External lookup |
Geolocation fields allow you to store the latitude and longitude coordinates of a location. They can be used to calculate distances between records and display maps of accounts, contacts, leads, or other custom objects. References:https://help.salesforce.com/s/articleView?id=sf.customize_geoloc.htm& type=5
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