New Exin ITIL ITILFND Exam Practice Questions

Total 503 Questions

Last Updated On: 22-Oct-2024

Question # 1

Which of the following BEST describes the purpose of access management?
A. To provide a channel for users to request and receive standard services
B. Provides the rights for users to be able to use a service or group of services
C. To prevent problems and resulting Incidents from happening
D. To detect security events and make sense of them

Provides the rights for users to be able to use a service or group of services

Question # 2

Which statement about the service portfolio is TRUE?
A. The service portfolio includes ail services except those managed by third parties
B. It is an integral part of the service catalogue
C. It allows the organization unlimited resources when planning for new service deployments
D. It represents all resources presently engaged or being released in various stages of the service lifecycle

It represents all resources presently engaged or being released in various stages of the
service lifecycle

References: Reference:
http://docs.livetime.com/LiveTime61/ServiceManager/service_portfolio_management.htm
(Second para)

Question # 3

What do major incidents require?
A. Separate procedures.
B. Less urgency
C. Longer timescales
D. Less documentation

Separate procedures.

Question # 4

What are sources of best practice?
A. Customers, suppliers, advisors
B. Industry practices, academic research, training and education
C. Substitutes, regulators, customers
D. Competition, compliance, commitments

Industry practices, academic research, training and education

Question # 5

What is the act of transforming resources and capabilities into valuable service better known as?
A. Service management
B. Incident management
C. Resource management
D. Service support

Service management

Question # 6

The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?
A. A change
B. A change model
C. A change request
D. A change advisory board

A change

Question # 7

Which of the following is service transition planning and support NOT responsible for?
A. Prioritizing conflicts for service transition resources
B. Coordinating the efforts required to manage multiple simultaneous transitions
C. Maintaining policies, standards and models for service transition activities and processes
D. Detailed planning of the build and test of individual changes

Detailed planning of the build and test of individual changes

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