Question # 1
| Northern Trail Outfitters (NTO) uses the Customer 360 Platform implemented on Salesforce Experience Cloud. The development team in charge has learned of a contactless user feature, which can reduce the overhead of managing customers and partners by creating users without contact information.
What is the potential impact to the architecture if NTO decides to implement this feature? | | A. Custom registration handler is needed to correctly assign External Identity or Community license for the newly registered contactless user. | | B. If contactless user is upgraded to Community license, the contact record is automatically created and linked to the user record, but not associated with an Account. | | C. Contactless user feature is available only with the External Identity license, which can restrict the ExperienceCloud functionality available to the user. | | D. Passwordless authentication cannot be supported because the mobile phone receiving one-time password (OTP) needs to match the number on the contact record. |
B. If contactless user is upgraded to Community license, the contact record is automatically created and linked to the user record, but not associated with an Account.
Explanation:
According to the Salesforce documentation3, contactless user feature allows creating users without contact information, such as email address or phone number. This reduces the overhead of managing customers and partners who don’t need or want to provide their contact information. However, if a contactless user is upgraded to a Community license, a contact record is automatically created and linked to the user record, but not associated with an account. This can impact the architecture of NTO’s Customer 360 Platform, as they may need to associate contacts with accounts for reporting or other purposes.
Question # 2
| Universal Containers (UC) has decided to use Salesforce as an Identity Provider for multiple external applications. UC wants to use the salesforce App Launcher to control the Apps that are available to individual users. Which three steps are required to make this happen? | | A. Add each connected App to the App Launcher with a Start URL. | | B. Set up an Auth Provider for each External Application. | | C. Set up Salesforce as a SAML Idp with My Domain. | | D. Set up Identity Connect to Synchronize user data. | | E. Create a Connected App for each external application. |
A. Add each connected App to the App Launcher with a Start URL.
C. Set up Salesforce as a SAML Idp with My Domain.
E. Create a Connected App for each external application.
Explanation: These are the steps required to enable Salesforce as a SAML Identity Provider and use the App Launcher to access external applications. According to the Salesforce documentation1, you need to:
Enable Salesforce as a SAML Identity Provider with My Domain2.
Create a Connected App for each external application that you want to integrate with Salesforce3.
Add each Connected App to the App Launcher with a Start URL that points to the external application1.
Option B is incorrect because setting up an Auth Provider is not necessary for SAML SSO. Auth Providers are used for OAuth SSO, which is a different protocol4. Option D is incorrect because Identity Connect is a tool for synchronizing user data between Active Directory and Salesforce, which is not related to SSO or App Launcher5.
References: 1: App Launcher - Salesforce 2: Enable Salesforce as a SAML Identity Provider 3: Connected Apps Overview 4: Identity Providers and Service Providers - Salesforce 5: Identity Connect Overview
Question # 3
| Universal containers (UC) would like to enable SAML-BASED SSO for a salesforce partner community. UC has an existing ldap identity store and a third-party portal. They would like to use the existing portal as the primary site these users’ access, but also want to allow seamless access to the partner community. What SSO flow should an architect recommend? | | A. User-Agent | | B. IDP-initiated | | C. Sp-Initiated | | D. Web server |
B. IDP-initiated
Explanation: IDP-initiated SSO flow is when the user starts at the identity provider (IDP) site and then is redirected to the service provider (SP) site with a SAML assertion. This flow is suitable for UC’s scenario because they want to use their existing portal as the primary site and also enable seamless access to the partner community. The IDP-initiated flow does not require the user to log in again at the SP site, which is Salesforce in this case.
References: SAML SSO Flows, Single Sign-On, Salesforce Community Single Sign-on (SSO)
Question # 4
| A group of users try to access one of Universal Containers' Connected Apps and receive the following error message: " Failed: Not approved for access." What is the most likely cause of this issue? | | A. The Connected App settings "All users may self-authorize" is enabled. | | B. The Salesforce Administrators have revoked the OAuth authorization. | | C. The Users do not have the correct permission set assigned to them. | | D. The User of High Assurance sessions are required for the Connected App. |
C. The Users do not have the correct permission set assigned to them.
Explanation: The underlying mechanisms that the UC Architect must ensure are part of the product are Just-in-Time (JIT) provisioning and deprovisioning. JIT provisioning is a process that creates or updates user accounts in Salesforce when users log in with SAML single sign-on (SSO)6. JIT deprovisioning is a process that disables or deletes user accounts in Salesforce when users are removed from the identity provider (IdP). Both of these processes enable automated provisioning and deprovisioning of users without requiring manual intervention or synchronization. The other options are not valid mechanisms for provisioning and deprovisioning. SOAP API is an application programming interface that allows developers to create, retrieve, update, or delete records in Salesforce. However, SOAP API does not support JIT provisioning or deprovisioning, and requires custom code to implement. Provisioning API is not a standard term for Salesforce, and there is no such API that supports both provisioning and deprovisioning.
References: Just-in-Time Provisioning for SAML, [Just-in-Time Deprovisioning], [SOAP API Developer Guide]QUESTION NO: 13
Containers (UC) has decided to implement a federated single Sign-on solution using a third-party Idp. In reviewing the third-party products, they would like to ensure the product supports the automated provisioning and deprovisioning of users. What are the underlining mechanisms that the UC Architect must ensure are part of the product?
A. SOAP API for provisioning; Just-in-Time (JIT) for Deprovisioning.
B. Just-In-time (JIT) for Provisioning; SOAP API for Deprovisioning.
C. Provisioning API for both Provisioning and Deprovisioning.
D. Just-in-Time (JIT) for both Provisioning and Deprovisioning. Answer: D
Just-in-Time (JIT) provisioning and deprovisioning can be used to create, update, or deactivate users in Salesforce based on the information in the SAML assertion sent by the IdP. This way, the user lifecycle can be managed automatically without the need for a separate provisioning API.
Question # 5
| Universal Containers (UC) has a Customer Community that uses Facebook for Authentication. UC would like to ensure that Changes in the Facebook profile are reflected on the appropriate Customer Community user: How can this requirement be met? | | A. Use the updateUser method on the registration Handler Class. | | B. Develop a scheduled job that calls out to Facebook on a nightly basis. | | C. Use information in the signed Request that is received from facebook. | | D. Use SAML Just-In-Time Provisioning between Facebook and Salesforce. |
A. Use the updateUser method on the registration Handler Class.
Explanation: The best option for UC to ensure that changes in the Facebook profile are reflected on the appropriate customer community user is to use the updateUser method on the registration handler class. A registration handler class is an Apex class that implements the Auth.RegistrationHandler interface and defines the logic for creating or updating a user account when a user logs in with an external authentication provider, such as Facebook.
The updateUser method is a method in the registration handler class that takes a user ID and a JSON string as parameters and updates the user record with the information from the JSON string. This method can be used to update the user’s profile, email, name, or other attributes based on the changes in the Facebook profile. The other options are not optimal for this scenario. Developing a scheduled job that calls out to Facebook on a nightly basis would introduce a delay in updating the user information and require custom code and API integration. Using information in the signed request that is received from Facebook would only provide limited information about the user, such as name, email, and locale, and not reflect any changes made after the initial login. Using SAML Just-in-Time provisioning between Facebook and Salesforce would require UC to configure Facebook as a SAML identity provider, which is not supported by Facebook.
Question # 6
Northern Trail Outfitters (NTO) has a number of employees who do NOT need access Salesforce objects. Trie employees should sign in to a custom Benefits web app using their Salesforce credentials.
Which license should the identity architect recommend to fulfill this requirement?
| | A. Identity Only License | | B. External Identity License | | C. Identity Verification Credits Add-on License | | D. Identity Connect License |
A. Identity Only License
Explanation: To allow employees to sign in to a custom Benefits web app using their Salesforce credentials, the identity architect should recommend the Identity Only License. The Identity Only License is a license type that enables users to access external applications that are integrated with Salesforce using single sign-on (SSO) or delegated authentication, but not access Salesforce objects or data. The other license types are not relevant for this scenario. References: Identity Only License, User Licenses
Question # 7
Universal Containers would like its customers to register and log in to a portal built on Salesforce Experience Cloud. Customers should be able to use their Facebook or Linkedln credentials for ease of use.
Which three steps should an identity architect take to implement social sign-on?
Choose 3 answers | | A. Register both Facebook and Linkedln as connected apps.
| | B. Create authentication providers for both Facebook and Linkedln. | | C. Check "Facebook" and "Linkedln" under Login Page Setup. | | D. Enable "Federated Single Sign-On Using SAML". | | E. Update the default registration handlers to create and update users. |
B. Create authentication providers for both Facebook and Linkedln.
C. Check "Facebook" and "Linkedln" under Login Page Setup.
E. Update the default registration handlers to create and update users.
Explanation
To implement social sign-on for customers to register and log in to a portal built on Salesforce Experience Cloud using their Facebook or LinkedIn credentials, the identity architect should take three steps:
Create authentication providers for both Facebook and LinkedIn. Authentication providers are configurations that enable users to authenticate with an external identity provider and access Salesforce resources. Salesforce provides predefined authentication providers for some common identity providers, such as Facebook and LinkedIn, which can be easily configured with minimal customization.
Check “Facebook” and “LinkedIn” under Login Page Setup. Login Page Setup is a setting that allows administrators to customize the login page for Experience Cloud sites. By checking “Facebook” and “LinkedIn”, the identity architect can enable social sign-on buttons for these identity providers on the login page.
Update the default registration handlers to create and update users. Registration handlers are classes that implement the Auth. Registration Handler interface and define how to create or update users in Salesforce based on the information from the external identity provider. The identity architect can update the default registration handlers to link the user’s social identity with their Salesforce identity and prevent duplicate accounts. References: Authentication Providers, Social Sign-On with Authentication Providers, Login Page Setup, Create a Custom Registration Handler.
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