Question # 1
| Get Cloudy Consulting (GCC) will show its data on a dashboard where the data is visualized within a range.
Which dashboard component type should GCC use? | | A. Gauge | | B. Metric | | C. Chart |
A. Gauge
Explanation:
A gauge is a dashboard component type that shows a single value within a range of custom values. A gauge is useful for showing whether a metric, such as revenue or customer satisfaction, is within a desired range. For example, a gauge could show the current revenue as a needle pointing to a green, yellow, or red zone, indicating whether the revenue is above, below, or on target. A metric is a dashboard component type that shows a single value, such as the total number of accounts or the average deal size. A metric does not show a range of values. A chart is a dashboard component type that shows data in a graphical format, such as a pie chart, a bar chart, or a line chart. A chart is useful for showing the distribution or trend of data, but not a single value within a range.
Question # 2
| A VP of sales is requesting an easy-to-understand visual representation of accounts and opportunities that have been worked on by the sales agents in the current quarter in order to identify trends, sort data, and measure the impact of their activities.
What is recommended to meet these requirements? | | A. Create a list views. | | B. Create a dashboard. | | C. Create a custom tab. |
B. Create a dashboard.
Explanation:
Creating a dashboard is the recommended way to meet the requirements of displaying an easy-to-understand visual representation of accounts and opportunities that have been worked on by the sales agents in the current quarter. A dashboard is a collection of components that display data from one or more reports in a graphical format, such as charts, gauges, metrics, and tables. A dashboard allows the user to identify trends, sort data, and measure the impact of their activities. For example, a dashboard could show the number of accounts and opportunities by sales agent, the total amount of closed won opportunities by month, and the average deal size by industry. Creating a list view would not work, because a list view is a filtered set of records that display data in a tabular format, not a graphical format. A list view does not allow the user to identify trends, sort data, or measure the impact of their activities. Creating a custom tab would not work, because a custom tab is a user interface element that allows the user to access a custom object, a web page, or a Lightning page. A custom tab does not display data in a graphical format, but in a record detail or page layout format.
Question # 3
Get Cloudy Consulting (GCC) is experiencing significant performance degradation.
What should GCC do to quickly verify if a performance incident has been reported on its instance of Salesforce?
| | A. Ask a question on the Trailblazer Community. | | B. Check System Status on theTrust site. | | C. Open a case with Salesforce Support. |
B. Check System Status on theTrust site.
Explanation: The best way for GCC to quickly verify if a performance incident has been reported on its instance of Salesforce is to check System Status on the Trust site. The Trust site is a website that provides real-time information on the availability, performance, security, and compliance of the Salesforce platform and services. GCC can use the Trust site to check the current and historical status of its instance, as well as to subscribe to notifications and alerts on any issues or maintenance events
Question # 4
Get CloudyConsulting'^'sdashboard shows all of the company's key performance indicators (KPls) in one view. The company's Salesforce associate is asked to add functionality that allows the dashboard to show all the same KPls foreach ofthe regions.
How should the associate add this functionality?
| | A. Create new dashboards for each region. | | B. Add a Region filter to the dashboard. | | C. Use an analytics package from the AppExchange. |
B. Add a Region filter to the dashboard.
Explanation:
The associate should add a Region filter to the dashboard to show all the same KPIs for
each of the regions. A dashboard filter allows users to change the data displayed on a dashboard without changing the underlying reports. Users can apply one or more filters to a dashboard and select the values they want to see. For example, a Region filter can show the KPIs for different regions, such as North America, Europe, Asia, etc.
Question # 5
A Salesforce associate is working from a custom Contact list view and noticed key information is missing. What should they do to add the missing information?
| A. Edit sharing settings
| B. Select Fields to Display
| C. Edit list filters
|
B. Select Fields to Display
Explanation:
The thing that they should do to add the missing information to the custom Contact list view is to select Fields to Display. Fields to Display is an option that allows the user to customize which columns appear in the list view, based on the fields that are associated with the object. The user can access the Fields to Display option by clicking on the List View Controls menu and then clicking on Select Fields to Display. There, they can add, remove, and reorder the fields that they want to see in the list view. Editing sharing settings or editing list filters are not the correct actions to add the missing information to the list view, because they affect the visibility and the criteria of the records, not the columns.
Question # 6
| Get Cloudy Consulting (GCC) has recently been onboarded as a Salesforce customer. GCC wants to enroll its in-house IT administration team in a Salesforce instructor-led training workshop.
Which resource provides virtual and in-person learning that should help the team accelerate their Salesforce knowledge? | | A. Trailhead Community | | B. Salesforce Help | | C. Trailhead Academy |
C. Trailhead Academy
Explanation:
Trailhead Academy is the resource that provides virtual and in-person learning that should help the in-house IT administration team of Get Cloudy Consulting accelerate their Salesforce knowledge. Trailhead Academy offers instructor-led training workshops, certification preparation courses, and custom learning programs for various Salesforce roles and products
Question # 7
A salesforce associate at get Cloudy Consulting has been asked to analyze Service Cloud data to determine how manyindividualshave called in to the support center.
Which relationship on Case should the associate use?
| | A. Owner | | B. Account | | C. Contact |
C. Contact
Explanation: The contact relationship on case is used to indicate the individual who has called in to the support center. The contact field on case is a lookup field that allows the user to select a contact from the related account or any other account. The owner relationship on case is used to indicate the user who is responsible for working on the case. The account relationship on case is used to indicate the company or organization that the case is related to.
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The exam comprises approximately 40 multiple-choice and
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