Question # 1
| A Salesforce associatewantstolearn more about converting Leads to Contacts.They enjoylearning in an asynchronous, gamified way.
Which resource should they use? | | A. Salesforce Help | | B. Trailblazer Community | | C. Trailhead |
C. Trailhead
Explanation:
Trailhead is the resource that the Salesforce associate should use to learn more about converting leads to contacts in an asynchronous, gamified way. Trailhead is a learning platform that provides interactive, online, and free courses for anyone who wants to learn Salesforce skills and earn credentials. Trailhead allows the user to learn at their own pace, in their own time, and in their own way. Trailhead also provides gamification features, such as badges, points, and ranks, to motivate and reward the user for their learning progress. Trailhead has a module called Lead Management that covers the topic of converting leads to contacts, among other topics. Salesforce Help is a resource that provides documentation, guides, videos, and support for Salesforce users who need assistance with using or troubleshooting Salesforce products and features. Salesforce Help is not a learning platform, and it does not provide gamification features. The Trailblazer Community is a resource that provides an online platform where Salesforce users, partners, employees, and experts can connect, collaborate, and learn from each other. The Trailblazer Community is not a learning platform, and it does not provide gamification features.
Question # 2
Cloud Kicks (CK) became a North American subsidiary of Get Cloudy Consulting (GCC).
What should the Salesforce associate do to show that GCC is part of the CK portfolio when creating the CK Account record?
| | A. View account hierarchy and select Add Child Account. | | B. Select New on the child accounts related list. | | C. Add Get Cloudy Consulting to the Parent Account field |
C. Add Get Cloudy Consulting to the Parent Account field
Question # 3
| Where can a new user set up an email signature in Salesforce? | | A. Personal Settings | | B. User Profile | | C. Email Setup |
A. Personal Settings
Explanation:
The place where the new user can set up an email signature in Salesforce is the Personal Settings. The Personal Settings are where the user can customize their preferences, such
as language, locale, time zone, display, security, and email. The user can access the
Personal Settings by clicking on their profile icon and then clicking Settings. Then, they can
click on Email under My Personal Information and then click on My Email Settings. There,
they can enter their email signature in the Email Signature field and click Save. The User
Profile and the Email Setup are not the correct places to set up an email signature in
Salesforce.
Question # 4
A sales manager requests a report that shows total opportunity amounts grouped by:
• Small opportunities — Amount is less than $50,000.
• Medium opportunities — Amountis between$50,000 and 5100,000.
• Large opportunities — Amount is more than $100,000.
How should the Salesforce associate create a field to show the amount as described above?
| | A. Create a bucket field off of Amount, | | B. Create a custom field in Setup. | | C. Create a formula field off of Amount. |
A. Create a bucket field off of Amount,
Explanation:
The best way to create a field that shows the amount as described in the question is to use
a bucket field off of Amount. A bucket field lets you group report values into categories without creating a formula or a custom field2. You can create a bucket field for any numeric, picklist, or text field in a report.
Question # 5
Refer to the screenshot that shows the top portion of the Salesforce Service app with areas labeled A, B, and C.
Get Cloudy Consulting (GCC) offers sales and services consoles to meet the various needs of its end users?
Where should GCC' end users go to change to the Sales Console.
| | A. App Launcher icon (Label A) | | B. Search bar (Label b) | | C. A dropdown in the navigation bar (Label C) |
A. App Launcher icon (Label A)
Explanation:
The place where GCC’s end users should go to change to the Sales Console is the App
Launcher icon (Label A). The App Launcher is a menu that allows users to access all the apps and items in their Salesforce org. The Sales Console is one of the apps that can be found in the App Launcher. The user can search for “Sales Console” in the App Launcher and select it to switch to the Sales Console app. The Sales Console is a standard Salesforce Lightning console app that meets all the sales needs. The Search bar (Label B) is a feature that allows users to find records and other items in their Salesforce org, but it does not search for apps outside their org. The dropdown in the navigation bar (Label C) is a menu that allows users to switch between different tabs and items within the current app, but it does not show other apps.
Question # 6
A salesforce associate at Get cloudy Consulting is configuring object access. The requirements are:
Sales Manager must have the same access to Opportunities.
Marketing managers must have the same access to Campaigns.
What is the recommend approach to configuring their access?
| | A. Sharing Sets and Manual Sharing | | B. Validation and Assignment Rules | | C. Profiles and Permission Sets |
C. Profiles and Permission Sets
Explanation:
Profiles and permission sets are used to configure object access for users. Profiles define the baseline access for users based on their license type and job function. Permission sets grant additional access to users based on their functional or departmental needs. Sharing sets and manual sharing are used to configure record access for users. Validation and assignment rules are used to enforce data quality and automate business processes.
Question # 7
Refer to the screenshot that shows the Home page.
A Salesforce associate wants to reorderitems in their instance so the Reports tab appears immediately after Home.
What should the associate do to customize the items on the navigation bar?
| | A. Select the personalization button (pencil icon), then click and drag the item name up or down to adjust its location. | | B. Use the downward arrow next to each item name, then select Move to move the item left or right. | | C. Click the Setup gear icon at the top right of the page, then select User Interface and then Tabs. |
A. Select the personalization button (pencil icon), then click and drag the item name up or down to adjust its location.
Explanation:
Selecting the personalization button (pencil icon), then clicking and dragging the item name
up or down to adjust its location is the correct way to customize the items on the navigation bar, as shown in the screenshot.
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It validates foundational knowledge and skills essential for working with Salesforce,
making it an excellent starting point for those pursuing a career in this
domain.
Exam Structure and Content
The exam comprises approximately 40 multiple-choice and
multiple-select questions to be completed in 70 minutes. A passing score is
typically around 62%. The questions cover four main areas:
- Salesforce Ecosystem (32%):
This section tests your understanding of Salesforce
products, the Customer 360 concept, and CRM fundamentals. You will need to
know the different clouds, such as Sales Cloud, Service Cloud, and Marketing
Cloud, and their use cases.
- Navigation (28%): You
should be familiar with Salesforces user interface, including setting up and
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functionalities, and user management features.
- Data Model (25%): This part
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controls and data integrity measures is crucial.
- Reports and Dashboards (15%):
You must demonstrate the ability to create and manage reports and dashboards
and understand their formats, components, and limitations.
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- Trailhead: Salesforces free
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explicitly for the Associate exam. It provides a structured learning path and
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Exam Tips
- Understand the Basics:
Ensure you have a solid grasp of basic Salesforce concepts and functionalities.
This foundational knowledge is crucial for tackling scenario-based questions.
- Practice Regularly: Take RealBraindumps
practice exams to familiarize yourself with the question format and time
constraints. This will help you identify areas for further study.
- Join the Community:
Engaging with the Trailblazer Community can provide support and additional
resources from fellow exam-takers and Salesforce professionals.
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What is the Salesforce-Associate Exam?
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Candidates should have basic reporting, user administration, sharing,
customization, and data management knowledge.
What does the Salesforce Associate exam cover?
The exam consists of 40 questions and evaluates
knowledge across four main areas: Salesforce Ecosystem (32%), Navigation (28%),
Data Model (25%), and Reports and Dashboards (15%). It tests the ability to
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challenges with Salesforce solutions.
How much does the exam cost, and what is the
passing score?
The exam costs $75, and the passing score is
62%. Results are available immediately after the exam is completed.
What experience is recommended before taking the
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Candidates should have 0-6 months of experience
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product offerings, and basic knowledge of how CRM platforms work.
How can one prepare for the Salesforce-Associate
Exam?
Preparation resources include study guides,
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candidates can collaborate and share study tips.
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Holding a Salesforce-Associate Exam can open
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Certified professionals must complete annual
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