Question # 1
To which Teamshould aSalesforce associate be added to gain access to an Account and
its related opportunities? | A. Opportunity Team | B. Lead Team | C. Account Team |
C. Account Team
Question # 2
The Health Department wants to gain more insight into its patient data than what
SalesforceDashboards canprovide.
Which Salesforce product should the department use? | A. Experience Cloud | B. CRM Analytics | C. Health Cloud |
B. CRM Analytics
Explanation: CRM Analytics is the Salesforce product that the Health Department should
use to gain more insight into its patient data than what Salesforce Dashboards can provide.
CRM Analytics is a cloud-based analytics platform that allows users to explore data,
discover insights, and make data-driven decisions. CRM Analytics can connect to various
data sources, including Salesforce and external systems, and provide interactive
visualizations, AI-powered insights, and predictive modeling
Question # 3
Where can a org’s service status and performance degradation information be found? | A. AppExchange portal | B. Salesforce help | C. Salesforce |
C. Salesforce
Explanation: The Salesforce Trust site is where an org’s service status and performance degradation information can be found. The Salesforce Trust site is a resource that provides transparency and real-time information about the availability, performance, security, privacy, and compliance of the Salesforce platform. The Salesforce Trust site allows the user to check the current and historical status of their org’s instance, as well as subscribe to notifications and alerts about any maintenance or incidents. The AppExchange portal is a resource that provides access to thousands of apps and components that extend the functionality and features of the Salesforce platform. The AppExchange portal does not provide information about the service status and performance of the Salesforce platform.
Salesforce Help is a resource that provides documentation, guides, videos, and support for Salesforce users who need assistance with using or troubleshooting Salesforce products and features. Salesforce Help does not provide information about the service status and performance of the Salesforce platform.
Question # 4
A Salesforce associate has been asked to identify all contacts that have had interactions with their company in the last year.
What should the associate do to identify these contacts? | A. Look at the contact's Last Modified Date. | B. Look atthe activefield. | C. Look at the last related activity date. |
C. Look at the last related activity date.
Explanation:
The last related activity date is a field on the contact object that shows the date of the most recent task or event related to the contact. This can be used to identify contacts that have had interactions with the company in the last year.
Question # 5
A manager can see all of the records owned by their team, but not records owned by other teams.
How is access to the records being controlled?
| A. Permission Sets | B. Profiles | C. Role Hierarchy |
C. Role Hierarchy
Explanation: The role hierarchy is a way of controlling access to records based on the user’s position in the organization. A user can see all of the records owned by themselves and the users below them in the hierarchy, but not records owned by users above them or in a different branch.
Question # 6
Get CloudyConsulting'^'sdashboard shows all of the company's key performance indicators (KPls) in one view. The company's Salesforce associate is asked to add functionality that allows the dashboard to show all the same KPls foreach ofthe regions.
How should the associate add this functionality?
| A. Create new dashboards for each region. | B. Add a Region filter to the dashboard. | C. Use an analytics package from the AppExchange. |
B. Add a Region filter to the dashboard.
Explanation:
The associate should add a Region filter to the dashboard to show all the same KPIs for
each of the regions. A dashboard filter allows users to change the data displayed on a dashboard without changing the underlying reports. Users can apply one or more filters to a dashboard and select the values they want to see. For example, a Region filter can show the KPIs for different regions, such as North America, Europe, Asia, etc.
Question # 7
Salesforce associate received a promotion and needs Edit access to fields on opportunity records across the organization. Which user setting need updating to allow Edit access?
| A. Queue
| B. Permission Set
| C. Public Group
|
B. Permission Set
Explanation:
Permission sets are used to grant additional access to users based on their functional or departmental needs. A permission set can be assigned to multiple users, regardless of their profile. A permission set can include field-level security settings that allow edit access to specific fields on an object. Queues are used to group records and assign them to a team of users who can work on them. Public groups are used to group users, roles, or other groups for the purpose of sharing records or sending email.
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Exam Structure and Content
The exam comprises approximately 40 multiple-choice and
multiple-select questions to be completed in 70 minutes. A passing score is
typically around 62%. The questions cover four main areas:
- Salesforce Ecosystem (32%):
This section tests your understanding of Salesforce
products, the Customer 360 concept, and CRM fundamentals. You will need to
know the different clouds, such as Sales Cloud, Service Cloud, and Marketing
Cloud, and their use cases.
- Navigation (28%): You
should be familiar with Salesforces user interface, including setting up and
customizing the platform. This includes knowledge about list views, search
functionalities, and user management features.
- Data Model (25%): This part
focuses on Salesforce architecture, standard objects like Accounts, Contacts,
Leads, Opportunities, and their relationships. Understanding data visibility
controls and data integrity measures is crucial.
- Reports and Dashboards (15%):
You must demonstrate the ability to create and manage reports and dashboards
and understand their formats, components, and limitations.
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resources from fellow exam-takers and Salesforce professionals.
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FAQs of Salesforce-Associate Exam
What is the Salesforce-Associate Exam?
The Salesforce Associate Exam is intended for
newcomers to the Salesforce
ecosystem. It confirms a fundamental understanding of how
Salesforce's integrated CRM platform connects departments and customer data.
Candidates should have basic reporting, user administration, sharing,
customization, and data management knowledge.
What does the Salesforce Associate exam cover?
The exam consists of 40 questions and evaluates
knowledge across four main areas: Salesforce Ecosystem (32%), Navigation (28%),
Data Model (25%), and Reports and Dashboards (15%). It tests the ability to
connect different departments and customer data and to solve business
challenges with Salesforce solutions.
How much does the exam cost, and what is the
passing score?
The exam costs $75, and the passing score is
62%. Results are available immediately after the exam is completed.
What experience is recommended before taking the
exam?
Candidates should have 0-6 months of experience
on the Salesforce Platform, an understanding of Salesforce
product offerings, and basic knowledge of how CRM platforms work.
How can one prepare for the Salesforce-Associate
Exam?
Preparation resources include study guides,
practice exams, and community forums like the Trailblazer Community, where
candidates can collaborate and share study tips.
What are the career opportunities after
obtaining this certification?
Holding a Salesforce-Associate Exam can open
doors to roles such as Salesforce Administrator, Developer, or Business
Analyst. These roles involve managing Salesforce environments, developing
solutions, and analyzing business requirements to leverage Salesforce capabilities.
How do I maintain my certification?
Certified professionals must complete annual
release maintenance modules to keep their credentials current. Please complete
these modules before certification expires.
How reliable are the study materials provided on
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RealBraindumps ensures that its Salesforce-Associate study materials are
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What are the benefits of becoming Salesforce
certified?
Certification can enhance career opportunities,
increase the potential for higher earnings, and demonstrate a foundational
knowledge of Salesforce, making certified individuals valuable assets in
business environments that utilize Salesforce.
Where can I find the latest updates about the
Salesforce Associate exam?
Updates and any changes to the exam or related
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current information.
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