Question # 1
Bloomington Caregivers (BC) has created a customer Experience site using Experience
Cloud that gives customersthe ability to pay this, manage appointments, and open cases
with support. BC also has a partner Experience site on Experience Cloud. The company's
leadership has now decided to extend access to the customer Experience site to its
partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer
Expenence site? | A. Create business accounts for partners and internal users, enable the accounts as
customers, and then create users under these accounts by creating contacts. | B. Configure SSO between the partner site and customer site so partners get access. Also
configure SSO between internal org and the customer site so internal users get access to
the customer site. | C. Add the existing partner profiles and internal user profiles to the customer Experience
site; this will automatically give users
access to the customer site. | D. Enable the partner accounts and the internal accounts as customers; the users under
these accounts will then automatically gam access to the customer site. |
D. Enable the partner accounts and the internal accounts as customers; the users under
these accounts will then automatically gam access to the customer site.
Explanation: To add partners and internal users to the customer Experience site, the
recommended way is to enable the partner accounts and the internal accounts as
customers; the users under these accounts will then automatically gain access to the
customer site. A customer account is an account that has the Is Customer checkbox
enabled. This indicates that the account is part of your customer network and can access
your customer Experience site. To enable an existing account as a customer, you need to
edit the account record and check the Is Customer checkbox. This will automatically grant
access to the customer site to all the users under that account, without creating new user
records or profiles.
Question # 2
Bloomington Caregivers (BC) wants to share Covid-19 related information with all site
visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guestuser access?
Choose 3 answers | A. Guest user external organization-wide default are always set to Private | B. Guest user can’t access records via manual sharing | C. Guest user can’t records via manual existing records | D. Guest user can’t be members of public groups or queues | E. Guest user external organization-wide defaults are always set to Public |
A. Guest user external organization-wide default are always set to Private B. Guest user can’t access records via manual sharing D. Guest user can’t be members of public groups or queues
Explanation: Three things that BC should keep in mind about unauthenticated or guest
user access are A, B, and D. Unauthenticated or guest user access is a feature that allows
users to access your Experience Cloud site without logging in or registering.
Unauthenticated or guest users have limited access and visibility to data in your Salesforce
org, and they have some restrictions, such as:
Guest user external organization-wide defaults are always set to Private. This
means that guest users cannot access any records that are owned by external
users (such as Customer Community or Partner Community users) unless they are
explicitly shared with them.
Guest user can’t access records via manual sharing. This means that guest users
cannot access any records that are shared with them by using the Sharing button
on the record detail page.
Guest user can’t be members of public groups or queues. This means that guest
users cannot access any records that are shared with them by using public groups
or queues as criteria.
Question # 3
What accurately sequences the necessary steps to create a partner user from an enabled partner account? | A. 1) Edit the user record to assign the correct role/profile. ee
2) View the partner account contact. Single Book
3) Select Manage External User.
4) Select Enable Partner User.
5) Save.
| B. ) View the partner account contact.
2) Select Manage External User. Multiple Books
3) Select Enable Partner Account.
4) Edit the user record to assign the correct role and profile.
5) Save.
| C. ) View the partner account contact.
2) Select Manage External User.
3) Select Enable Partner User.
4) Edit the user record to assign the correct role/profile.
5) Save.
| D. 1) Edit the user record to assign the correct role/profile.
2) View the partner account contact.
3) Select Manage External User.
4) Select Enable Partner Account.
5) Save.
|
C. ) View the partner account contact.
2) Select Manage External User.
3) Select Enable Partner User.
4) Edit the user record to assign the correct role/profile.
5) Save.
Explanation:
To create a partner user from an enabled partner account, the correct sequence of steps is C. A partner user is a user who has access to your Experience Cloud site through a partner account. A partner account is an account that has the Is Partner checkbox enabled. To enable a partner user, you need to view the partner account contact, select Manage External User, select Enable Partner User, edit the user record to assign the correct role and profile, and save.
Question # 4
What is required when creating portal users through Just-Time (JIT) provisioning? | A. FederationIdentifier | B. Organization_id | C. FirstName | D. User.Role |
A. FederationIdentifier
The requirement when creating portal users through Just-In-Time (JIT) provisioning is A. JIT provisioning is a feature that allows you to create portal users on demand when they log in using an external identity provider, such as Facebook or Google. To use JIT provisioning, you need to have a FederationIdentifier field on the user object, which is a unique identifier that links the portal user with the external identity provider. The FederationIdentifier field must match the value of the NameID element in the SAML assertion sent by the identity provider.
Question # 5
A manager at Ursa Major Solar is responsible for creating and editing only the community
users for the Partner Community they have recently set up using Experience Cloud.
However, the manager is able to make organizational changes to the user records of the
internal users as web.
What could be the possible issue here? | A. The manager has been given the Manage Profiles and Permission Sets permission. | B. The manager has been given the Manage Customer Users permission. | C. The manager has been given the Manage User permission | D. The manager has been given the Manage External Users permission |
C. The manager has been given the Manage User permission
Explanation: This permission allows the manager to create, edit, and delete all users in
the org, including internal users. This permission overrides the sharing settings and role
hierarchy that normally restrict access to user records. To limit the manager’s access to
only community users, the manager should be given the Manage External Users
permission instead.
Question # 6
Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The
Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app? | A. HR user profile is only available in Employee Cloud with Employee permission set
license. | B. In order to protect employee privacy, the HR help desk app should be created in a
different org than the main org. | C. In order to leverage organizational structure, the HR help app must be created in the
main org. | D. HR user profile is only available in Enterprise and Performance Editions with HR
permission setlicense. |
C. In order to leverage organizational structure, the HR help app must be created in the
main org.
Explanation:
When building an HR help desk app using Experience Cloud, you need to consider some
points, such as:
HR user profile is not only available in Employee Cloud with Employee permission
set license. HR user profile is a standard profile that can be used with any user
license type that supports Experience Cloud access.
In order to protect employee privacy, the HR help desk app does not need to be
created in a different org than the main org. You can use sharing settings and
permissions to control who can access what data in your org.
In order to leverage organizational structure, the HR help app must be created in
the main org. This will allow you to use role hierarchy and public groups to share
data based on your org structure.
HR user profile is not only available in Enterprise and Performance Editions with
HR permission set license. HR user profile is available in any edition that supports
Experience Cloud.
Question # 7
UrsaMajor Solar (UMS) noticed that quest users are unable to see images on its customer portal.
Which setting should UMS enable in order for quest users to see the images? | A. “Enable Image Connect for guest users” in the Administration Workspace | B. “Let guestusers view asset files and CMS content available to the community" in the Administration Workspace | C. “Allow guest users to self register” in the Administration Workspace | D. The "Jepson" theme in the Builder Workspace |
B. “Let guestusers view asset files and CMS content available to the community" in the Administration Workspace
Explanation:
This setting allows guest users to view images and other content that are stored as asset files or CMS content in your Experience Cloud site. You need to enable this setting if you want guest users to see images on your customer portal.
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critical certification for professionals aiming to validate their expertise in
managing and implementing Salesforce Experience Cloud solutions. This certification
is tailored for consultants with hands-on experience in Salesforce communities
and aims to assess their ability to configure and administer Experience Cloud
applications effectively.
Exam Overview
The Salesforce Experience-Cloud-Consultant exam consists of 60 questions;
candidates have 105 minutes to complete it. The passing score is 62%, and the
registration fee is $200. The exam evaluates knowledge across various domains,
including Experience Cloud Basics, Sharing, Visibility, and Licensing, Branding
and Personalization, Templates and Themes, User Creation and Authentication,
Adoption and Analytics, Administration, Setup, and Configuration, as well as
Customization Considerations.
Key Exam Topics
- Experience
Cloud Basics (8%): This section covers the foundational elements of
Experience Cloud, including the reasons for creating or utilizing an
Experience, common personas, and types of external accounts used in an
Experience.
- Sharing,
Visibility, and Licensing (17%): Candidates must demonstrate their
ability to set user and object visibility, recommend declarative sharing
options, and determine appropriate external license types and security
models.
- Branding,
Personalization, and Content (15%): This area focuses on modifying
experiences using Experience Builder, implementing Salesforce CMS content, and utilizing search
capabilities within an Experience.
- Templates
and Themes (10%): It is essential to understand how to select and use
the right templates and themes, including Lightning Bolts. This involves
packaging, exporting, and importing templates.
- User
Creation and Authentication (13%): This section tests knowledge of
creating users through various methods, setting up single sign-on, and
enabling partner and customer users.
- Adoption
and Analytics (5%): This involves setting up dashboards and insights,
applying moderation features, and implementing best practices for adoption
and engagement.
- Administration,
Setup, and Configuration (25%): This critical section covers
implementing Channel Sales Partner Relationship Management (PRM),
different Experience deployments, enabling and activating Experiences, and
setting up topics and ticketing capabilities within Service Cloud.
- Customization
Considerations and Limitations (7%): Candidates must understand the
limitations across different Experiences and how to navigate them
effectively.
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FAQs of Experience-Cloud-Consultant Exam
What
is the Salesforce Experience-Cloud-Consultant exam?
The
Salesforce Experience-Cloud-Consultant exam is designed for consultants who
have experience implementing and consulting on Salesforce Experience Cloud
(formerly Community Cloud) solutions in a customer-facing role. It validates
the knowledge and skills required to successfully design and deploy Salesforce
Experience Cloud solutions.
What
are the prerequisites for taking the Experience-Cloud-Consultant exam?
While
there are no formal prerequisites for taking the Experience-Cloud-Consultant
exam, Salesforce recommends that candidates have prior experience working
with Salesforce Experience Cloud, as well as a strong understanding of
Salesforce solutions and customer relationship management (CRM) concepts.
How
many questions are on the Salesforce Experience-Cloud-Consultant exam, and what
is the format?
The
exam consists of 60 multiple-choice/multiple-select questions, with an
additional 5 unscored questions. Candidates have 105 minutes to complete the
exam.
What
is the passing score for the Salesforce Experience-Cloud-Consultant exam?
The
passing score for the Salesforce Experience-Cloud-Consultant exam is 62%.
How
much does it cost to take the Salesforce Experience-Cloud-Consultant exam?
The
registration fee for the Salesforce Experience-Cloud-Consultant exam is $200
USD, and the retake fee is $100 USD.
What
kind of job roles can I pursue after obtaining the Salesforce
Experience-Cloud-Consultant certification?
With
the Salesforce Experience-Cloud-Consultant certification, you can pursue roles
such as Salesforce Consultant, Experience
Cloud Specialist, Community Cloud Consultant, Salesforce Solution
Architect, and more.
What
is the average salary for a Salesforce Experience-Cloud-Consultant?
The
average salary for a Salesforce Experience-Cloud-Consultant varies by region
and experience but generally ranges from $80,000 to $120,000 per year in the
United States.
How
can the Salesforce Experience-Cloud-Consultant certification benefit my career?
The
certification can enhance your credibility and marketability as a Salesforce
professional, open up advanced career opportunities, and increase your earning
potential. It also validates your expertise in designing and implementing
Salesforce Experience Cloud solutions, making you a valuable asset to
employers.
Are
there future career growth opportunities after becoming a Salesforce
Experience-Cloud-Consultant?
Yes,
there are numerous career growth opportunities. Certified consultants can
advance to senior consultant positions, specialize in other Salesforce clouds,
or transition into roles such as Solution Architect, Technical Architect, or
Project Manager.
What
companies typically hire Salesforce Experience-Cloud-Consultants?
Companies
across various industries hire Salesforce Experience-Cloud-Consultants,
including technology firms, consulting companies, financial services,
healthcare, manufacturing, and retail. Some prominent employers include Salesforce partners, global
consulting firms like Accenture and Deloitte, and large enterprises that use
Salesforce.
What
are the key components of Salesforce Experience Cloud that I need to know for
the exam?
Key
components include Experience Builder, Audience Targeting, Salesforce CMS,
Knowledge Management, Chatter, Customizable Lightning Components, and
Salesforce Mobile Publisher.
How
does Salesforce Experience Cloud integrate with other Salesforce products?
Salesforce Experience Cloud integrates seamlessly with other Salesforce
products like Sales Cloud, Service Cloud, and Marketing Cloud, allowing for
comprehensive customer engagement and support. Integration is facilitated
through Salesforce APIs, data sharing settings, and connector tools.
What
is the role of Experience Builder in Salesforce Experience Cloud?
Experience
Builder is a drag-and-drop interface that allows users to create and customize
digital experiences such as portals, help centers, forums, and mobile apps
without requiring coding skills. It is central to designing and managing the
user experience in Experience Cloud.
Can
you explain the importance of Audience Targeting in Salesforce Experience
Cloud?
Audience
Targeting allows administrators to personalize content and user experience
based on specific criteria such as user roles, geographic location, or customer
data. This ensures that users see relevant information and resources, enhancing
engagement and satisfaction.
What
security considerations are crucial for implementing Salesforce Experience
Cloud?
Security
considerations include setting appropriate user access permissions, configuring
data sharing rules, implementing two-factor authentication, ensuring compliance
with data privacy regulations, and regularly monitoring security settings.
Understanding Salesforce's security model and best practices is essential for
safeguarding the community and its data.
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