Question # 1
| Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The
Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app? | | A. HR user profile is only available in Employee Cloud with Employee permission set
license. | | B. In order to protect employee privacy, the HR help desk app should be created in a
different org than the main org. | | C. In order to leverage organizational structure, the HR help app must be created in the
main org. | | D. HR user profile is only available in Enterprise and Performance Editions with HR
permission setlicense. |
C. In order to leverage organizational structure, the HR help app must be created in the
main org.
Explanation:
When building an HR help desk app using Experience Cloud, you need to consider some
points, such as:
HR user profile is not only available in Employee Cloud with Employee permission
set license. HR user profile is a standard profile that can be used with any user
license type that supports Experience Cloud access.
In order to protect employee privacy, the HR help desk app does not need to be
created in a different org than the main org. You can use sharing settings and
permissions to control who can access what data in your org.
In order to leverage organizational structure, the HR help app must be created in
the main org. This will allow you to use role hierarchy and public groups to share
data based on your org structure.
HR user profile is not only available in Enterprise and Performance Editions with
HR permission set license. HR user profile is available in any edition that supports
Experience Cloud.
Question # 2
| What are three valid topic types? (Choose 3 answers) | | A. Featured Topic | | B. Content Topic | | C. Trending Topic | | D. Navigational Topic | | E. Standard Topic |
A. Featured Topic
C. Trending Topic
E. Standard Topic
Explanation: Three valid topic types are Featured Topic, Trending Topic, and Standard
Topic. Topics are keywords or phrases that help users find and organize content in
Experience Cloud sites. A Featured Topic is a topic that is manually selected by an
administrator or moderator to be displayed prominently on the site. A Trending Topic is a
topic that is automatically generated by an algorithm based on the popularity and recency
of the content. A Standard Topic is a topic that is created by users or administrators and
can be assigned to any content.
Question # 3
| Which three considerations should be made when using Criteria-Based Audiences?
Choose 3 answers | | A. Components in the template header and footer sections cannot be assigned to an
audience. | | B. Salesforce must be contacted if you need to use the domain criteria in sandbox or
Developer Edition orgs. | | C. Up to 2,000 audiences can be created. | | D. Domain criteria are not available in sandbox or Developer Edition orgs. | | E. Record Type criteria cannot be assigned to a component. |
A. Components in the template header and footer sections cannot be assigned to an
audience.
B. Salesforce must be contacted if you need to use the domain criteria in sandbox or
Developer Edition orgs.
E. Record Type criteria cannot be assigned to a component.
Explanation: Criteria-Based Audiences are a feature that allows you to display different
content to different audiences based on criteria such as profile, location, domain, or user.
However, there are some considerations when using Criteria-Based Audiences, such as:
Components in the template header and footer sections cannot be assigned to an audience. These sections are shared across all pages in your site and can’t be
customized for different audiences.
Salesforce must be contacted if you need to use the domain criteria in sandbox or
Developer Edition orgs. Domain criteria allow you to target audiences based on
the domain name they use to access your site. However, this feature is not
enabled by default in sandbox or Developer Edition orgs.
Record Type criteria cannot be assigned to a component. Record Type criteria are
only available for page variations and navigation menu items.
Question # 4
| What are two Salesforce recommendations for setting up partner roles in large orgs?
Choose 2 answers | | A. Create partner roles in the same branch in your Role Hierarchy | | B. Create partner roles in a separate branch in your RoleHierarchy. | | C. Grant partner users access to the partner account using a Sharing Rule, | | D. Reduce the number of roles to one to improve system performance. |
B. Create partner roles in a separate branch in your RoleHierarchy.
C. Grant partner users access to the partner account using a Sharing Rule,
Explanation: Two Salesforce recommendations for setting up partner roles in large orgs
are B and C. Partner roles are roles that are assigned to partner users who access your
Experience Cloud site through a partner account. A partner account is an account that has
the Is Partner checkbox enabled. To set up partner roles, you should create the min a
separate branch in your Role Hierarchy, which allows you to isolate partner data from
internal data and control partner visibility and access. You should also grant partner users
access to the partner account using a Sharing Rule, which allows you to share records
owned by internal users with partner users based on criteria that you define.
Question # 5
| Ursa Major Solar (UMS) noticed that quest users are unable to see images on its customer portal.
Which setting should UMS enable in order for quest users to see the images? | | A. “Enable Image Connect for guest users” in the Administration Workspace | | B. “Let guest users view asset files and CMS content available to the community" in the Administration Workspace | | C. “Allow guest users to self register” in the Administration Workspace | | D. The "Jepson" theme in the Builder Workspace |
B. “Let guest users view asset files and CMS content available to the community" in the Administration Workspace
Explanation:
This setting allows guest users to view images and other content that are stored as asset files or CMS content in your Experience Cloud site. You need to enable this setting if you want guest users to see images on your customer portal.
Question # 6
| Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The
Number of Partner Roles is set to two with the roles defined as Partner Manager and
partner user.
If CK has a Partner user at a child account that creates a case, who will have access? | | A. The Partner user who created the case those in the Partner Manager role above them,
and those in the Partner manager role in the Partner account | | B. The Partner user who created the case, their peers in the Partner user role, those in the
Partner manager role above them, those in the Partner user role in the partner account,
and those in the partner Manager role in the parent account. | | C. The partner user who created the case, their peers in the partner user role, those in the
partner Manager role above them, and those in the Partner Manager role in the parent
account. | | D. The partner User who created the case, those in the partner Manger role above them,
those in the Partner user role in the parentaccount, and those in the partner manager role
in the parent account. |
B. The Partner user who created the case, their peers in the Partner user role, those in the
Partner manager role above them, those in the Partner user role in the partner account,
and those in the partner Manager role in the parent account.
Explanation: The members that will be able to see the Rich Content Editor component are
those that are part of both the New York City audience and the Legal Department
audience. Audience targeting is a feature that allows you to display pages and components
to certain users based on their assigned audience. An audience is a group of users who
share common attributes, such as profile, location, or language. When you assign an
audience to a page or a component, only the users who belong to that audience can see it.
If you assign multiple audiences to a page or a component, only the users who belong to all
of those audiences can see it.
Question # 7
Dreamscape Flowers needs to create a digital experience that meets the following
requirements:
- It allows for collaboration between customer and partner users.
- Self-service for customer users is available.
- Partner users create or resolve cases for their customers and need to see case data on a dashboard.
- Partner users do not manage Leads, Opportunities, or Campaigns.
Which license type should a Salesforce Admin use for these partner users? | | A. Customer Community | | B. Customer Community Plus | | C. Employee Community | | D. Partner Community |
B. Customer Community Plus
Explanation: Customer Community Plus licenses allow users to access standard CRM
objects, such as cases and accounts, and custom objects. They also allow users to
collaborate with other users through Chatter groups, files, and topics. Customer Community
Plus licenses are suitable for partner users who need to create or resolve cases for their
customers and see case data on a dashboard, but do not manage leads, opportunities, or
campaigns.
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critical certification for professionals aiming to validate their expertise in
managing and implementing Salesforce Experience Cloud solutions. This certification
is tailored for consultants with hands-on experience in Salesforce communities
and aims to assess their ability to configure and administer Experience Cloud
applications effectively.
Exam Overview
The Salesforce Experience-Cloud-Consultant exam consists of 60 questions;
candidates have 105 minutes to complete it. The passing score is 62%, and the
registration fee is $200. The exam evaluates knowledge across various domains,
including Experience Cloud Basics, Sharing, Visibility, and Licensing, Branding
and Personalization, Templates and Themes, User Creation and Authentication,
Adoption and Analytics, Administration, Setup, and Configuration, as well as
Customization Considerations.
Key Exam Topics
- Experience
Cloud Basics (8%): This section covers the foundational elements of
Experience Cloud, including the reasons for creating or utilizing an
Experience, common personas, and types of external accounts used in an
Experience.
- Sharing,
Visibility, and Licensing (17%): Candidates must demonstrate their
ability to set user and object visibility, recommend declarative sharing
options, and determine appropriate external license types and security
models.
- Branding,
Personalization, and Content (15%): This area focuses on modifying
experiences using Experience Builder, implementing Salesforce CMS content, and utilizing search
capabilities within an Experience.
- Templates
and Themes (10%): It is essential to understand how to select and use
the right templates and themes, including Lightning Bolts. This involves
packaging, exporting, and importing templates.
- User
Creation and Authentication (13%): This section tests knowledge of
creating users through various methods, setting up single sign-on, and
enabling partner and customer users.
- Adoption
and Analytics (5%): This involves setting up dashboards and insights,
applying moderation features, and implementing best practices for adoption
and engagement.
- Administration,
Setup, and Configuration (25%): This critical section covers
implementing Channel Sales Partner Relationship Management (PRM),
different Experience deployments, enabling and activating Experiences, and
setting up topics and ticketing capabilities within Service Cloud.
- Customization
Considerations and Limitations (7%): Candidates must understand the
limitations across different Experiences and how to navigate them
effectively.
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FAQs of Experience-Cloud-Consultant Exam
What
is the Salesforce Experience-Cloud-Consultant exam?
The
Salesforce Experience-Cloud-Consultant exam is designed for consultants who
have experience implementing and consulting on Salesforce Experience Cloud
(formerly Community Cloud) solutions in a customer-facing role. It validates
the knowledge and skills required to successfully design and deploy Salesforce
Experience Cloud solutions.
What
are the prerequisites for taking the Experience-Cloud-Consultant exam?
While
there are no formal prerequisites for taking the Experience-Cloud-Consultant
exam, Salesforce recommends that candidates have prior experience working
with Salesforce Experience Cloud, as well as a strong understanding of
Salesforce solutions and customer relationship management (CRM) concepts.
How
many questions are on the Salesforce Experience-Cloud-Consultant exam, and what
is the format?
The
exam consists of 60 multiple-choice/multiple-select questions, with an
additional 5 unscored questions. Candidates have 105 minutes to complete the
exam.
What
is the passing score for the Salesforce Experience-Cloud-Consultant exam?
The
passing score for the Salesforce Experience-Cloud-Consultant exam is 62%.
How
much does it cost to take the Salesforce Experience-Cloud-Consultant exam?
The
registration fee for the Salesforce Experience-Cloud-Consultant exam is $200
USD, and the retake fee is $100 USD.
What
kind of job roles can I pursue after obtaining the Salesforce
Experience-Cloud-Consultant certification?
With
the Salesforce Experience-Cloud-Consultant certification, you can pursue roles
such as Salesforce Consultant, Experience
Cloud Specialist, Community Cloud Consultant, Salesforce Solution
Architect, and more.
What
is the average salary for a Salesforce Experience-Cloud-Consultant?
The
average salary for a Salesforce Experience-Cloud-Consultant varies by region
and experience but generally ranges from $80,000 to $120,000 per year in the
United States.
How
can the Salesforce Experience-Cloud-Consultant certification benefit my career?
The
certification can enhance your credibility and marketability as a Salesforce
professional, open up advanced career opportunities, and increase your earning
potential. It also validates your expertise in designing and implementing
Salesforce Experience Cloud solutions, making you a valuable asset to
employers.
Are
there future career growth opportunities after becoming a Salesforce
Experience-Cloud-Consultant?
Yes,
there are numerous career growth opportunities. Certified consultants can
advance to senior consultant positions, specialize in other Salesforce clouds,
or transition into roles such as Solution Architect, Technical Architect, or
Project Manager.
What
companies typically hire Salesforce Experience-Cloud-Consultants?
Companies
across various industries hire Salesforce Experience-Cloud-Consultants,
including technology firms, consulting companies, financial services,
healthcare, manufacturing, and retail. Some prominent employers include Salesforce partners, global
consulting firms like Accenture and Deloitte, and large enterprises that use
Salesforce.
What
are the key components of Salesforce Experience Cloud that I need to know for
the exam?
Key
components include Experience Builder, Audience Targeting, Salesforce CMS,
Knowledge Management, Chatter, Customizable Lightning Components, and
Salesforce Mobile Publisher.
How
does Salesforce Experience Cloud integrate with other Salesforce products?
Salesforce Experience Cloud integrates seamlessly with other Salesforce
products like Sales Cloud, Service Cloud, and Marketing Cloud, allowing for
comprehensive customer engagement and support. Integration is facilitated
through Salesforce APIs, data sharing settings, and connector tools.
What
is the role of Experience Builder in Salesforce Experience Cloud?
Experience
Builder is a drag-and-drop interface that allows users to create and customize
digital experiences such as portals, help centers, forums, and mobile apps
without requiring coding skills. It is central to designing and managing the
user experience in Experience Cloud.
Can
you explain the importance of Audience Targeting in Salesforce Experience
Cloud?
Audience
Targeting allows administrators to personalize content and user experience
based on specific criteria such as user roles, geographic location, or customer
data. This ensures that users see relevant information and resources, enhancing
engagement and satisfaction.
What
security considerations are crucial for implementing Salesforce Experience
Cloud?
Security
considerations include setting appropriate user access permissions, configuring
data sharing rules, implementing two-factor authentication, ensuring compliance
with data privacy regulations, and regularly monitoring security settings.
Understanding Salesforce's security model and best practices is essential for
safeguarding the community and its data.
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