Question # 1
| A consultant is in the process of designing the sharing and visibility model for Cloud (CK)
new hiking site built on experience Cloud. The consultant knows that CK plans to use the
Customer Community License type.
What limitations should the consultant consider related to sharing and visibility for this
license type? | | A. All site users that require access to certain records for certain objects have the proper
Sharing set. | | B. Any site users that require access to specific records have the proper Sharing Rule. | | C. All site users that require access to all records across all objects have the proper
Sharing Set. | | D. All site users have the appropriate role assigned. |
A. All site users that require access to certain records for certain objects have the proper
Sharing set.
Explanation: The limitation that the consultant should consider related to
sharing and visibility for the Customer Community license type is A. The Customer
Community license type is a license type that allows external users to access your
Experience Cloud site through a customer account. Customer Community users have
limited access and visibility to data in your Salesforce org, and they cannot use roles or
sharing rules to share records. To share records with Customer Community users, you need to use Sharing Sets, which are features that allow you to share records based on
common account or contact fields.
Question # 2
| universal Containers UC maintains multiple customer-facing sites, but only one profile for
all customer users. Ho customer has access to more than one site.
which two steps should the UC admin take to grant access to each customer?
Choose 2 answers | | A. Select a permission set for a given site | | B. Edit the applicable user profile | | C. Create a permission set | | D. Select the profilefor a given site |
A. Select a permission set for a given site
C. Create a permission set
Explanation: To grant access to each customer to only one site, UC should create a permission set and select a permission set for a given site. A permission set is a collection
of settings and permissions that give users access to various tools and functions. UC can
create a permission set for each site that specifies the site access and the object
permissions for the customer users. UC can then select a permission set for a given site in
the Experience Builder, which will assign the permission set to all new and existing users of
that site.
Question # 3
| Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to
ensure quality. UAT will take place In Partial and Full sandboxes. OC has also set upthe
Salesforce content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about salesforce CDN? | | A. Salesforce CDN is only supported in Full sandbox environments | | B. Salesforce CDN is not supported in sandbox environments | | C. Salesforce CDH is only supported in Developer sandbox environments | | D. Salesforce CDN is supported in all sandbox environment |
B. Salesforce CDN is not supported in sandbox environments
Explanation: CK should keep in mind that Salesforce CDN is not supported in sandbox
environments. Salesforce CDN is a feature that allows CK to improve the performance of
its site by caching static resources on servers that are closer to CK’s site visitors. However,
this feature is only available in production environments and not in sandbox environments,
such as Partial and Full sandboxes. Therefore, CK should not use Salesforce CDN for its
UAT process.
Question # 4
| Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will
be collaborating with NTO’s staff on their research-related submissions.
Which user visibility setting needs to be enabled at a minimum? | | A. None | | B. Site User Visibility | | C. Guest User Visibility | | D. Portal User Visibility |
B. Site User Visibility
Explanation:
Site User Visibility allows users within the same site to see each other, regardless of their role or sharing group membership. This is useful forcollaboration between independent researchers and NTO staff on their research-related submissions.
Question # 5
| Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers’ weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue? | | A. The Community manager for Europe does not have System Administrator privileges. | | B. The preconfigured Insights reports need to be modified to meet GDPR requirements. | | C. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports. | | D. The Experience Cloud site for Europe has more than a million users. |
B. The preconfigured Insights reports need to be modified to meet GDPR requirements.
Explanation:
The reason for this issue is that the preconfigured Insights reports need to be modified to meet GDPR requirements. Insights is a feature that allowsyou to measure and analyze the adoption and engagement of your Experience Cloud sites using preconfigured reports and dashboards. However, some of these reports may not comply with GDPR, which is a regulation that protects the privacy and data rights of individuals in the European Union. To use Insights for the Experience Cloud site for Europe, the Community manager needs to modify the preconfigured reports to meet GDPR requirements, such as anonymizing user data, obtaining user consent, and deleting user data upon request.
Question # 6
| Universal Containers (UC) wants to create a do-it-yourself site for its existing and
prospective customers. The site will contain articles, belong manuals, and FAQs. Users will
be able to ask questions and answer other users’ questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site?
(Choose 2 answers) | | A. Public Site Connect | | B. Document Library Model (DLM) | | C. Guest user and public access settings | | D. Content Delivery Network |
C. Guest user and public access settings
D. Content Delivery Network
Explanation: To create a do-it-yourself site for its existing and prospective customers, UC should focus on two Experience Cloud features:
Guest user and public access settings: These settings allow you to control what
unauthenticated users can see and do on your site, such as viewing articles,
manuals, and FAQs, or asking and answering questions.
Content Delivery Network: This is a feature that allows you to improve the
performance of your site by caching static resources, such as images, JavaScript,
and CSS files. This can enhance the user experience and reduce the load on your
server.
Question # 7
| What is a prerequisite for creating a user that has a Partner Community license? | | A. Select ‘’Enable as Partner’’ in the Experience Workspace. | | B. Ensure that the partner user has the ‘’ Enabled as partner’’ permission set. | | C. The ‘’Enable as Partner’’ action must be present on the Account page layout. | | D. The Enable as Partner’’ action must be present on the User page layout. |
C. The ‘’Enable as Partner’’ action must be present on the Account page layout.
Explanation:
A prerequisite for creating a user that has a Partner Community license is to enable the account as a partner account. To do this, you need to have the ‘’Enable as Partner’’ action on the Account page layout. This will allow you to convert an existing account or create a new account as a partner account.
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critical certification for professionals aiming to validate their expertise in
managing and implementing Salesforce Experience Cloud solutions. This certification
is tailored for consultants with hands-on experience in Salesforce communities
and aims to assess their ability to configure and administer Experience Cloud
applications effectively.
Exam Overview
The Salesforce Experience-Cloud-Consultant exam consists of 60 questions;
candidates have 105 minutes to complete it. The passing score is 62%, and the
registration fee is $200. The exam evaluates knowledge across various domains,
including Experience Cloud Basics, Sharing, Visibility, and Licensing, Branding
and Personalization, Templates and Themes, User Creation and Authentication,
Adoption and Analytics, Administration, Setup, and Configuration, as well as
Customization Considerations.
Key Exam Topics
- Experience
Cloud Basics (8%): This section covers the foundational elements of
Experience Cloud, including the reasons for creating or utilizing an
Experience, common personas, and types of external accounts used in an
Experience.
- Sharing,
Visibility, and Licensing (17%): Candidates must demonstrate their
ability to set user and object visibility, recommend declarative sharing
options, and determine appropriate external license types and security
models.
- Branding,
Personalization, and Content (15%): This area focuses on modifying
experiences using Experience Builder, implementing Salesforce CMS content, and utilizing search
capabilities within an Experience.
- Templates
and Themes (10%): It is essential to understand how to select and use
the right templates and themes, including Lightning Bolts. This involves
packaging, exporting, and importing templates.
- User
Creation and Authentication (13%): This section tests knowledge of
creating users through various methods, setting up single sign-on, and
enabling partner and customer users.
- Adoption
and Analytics (5%): This involves setting up dashboards and insights,
applying moderation features, and implementing best practices for adoption
and engagement.
- Administration,
Setup, and Configuration (25%): This critical section covers
implementing Channel Sales Partner Relationship Management (PRM),
different Experience deployments, enabling and activating Experiences, and
setting up topics and ticketing capabilities within Service Cloud.
- Customization
Considerations and Limitations (7%): Candidates must understand the
limitations across different Experiences and how to navigate them
effectively.
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FAQs of Experience-Cloud-Consultant Exam
What
is the Salesforce Experience-Cloud-Consultant exam?
The
Salesforce Experience-Cloud-Consultant exam is designed for consultants who
have experience implementing and consulting on Salesforce Experience Cloud
(formerly Community Cloud) solutions in a customer-facing role. It validates
the knowledge and skills required to successfully design and deploy Salesforce
Experience Cloud solutions.
What
are the prerequisites for taking the Experience-Cloud-Consultant exam?
While
there are no formal prerequisites for taking the Experience-Cloud-Consultant
exam, Salesforce recommends that candidates have prior experience working
with Salesforce Experience Cloud, as well as a strong understanding of
Salesforce solutions and customer relationship management (CRM) concepts.
How
many questions are on the Salesforce Experience-Cloud-Consultant exam, and what
is the format?
The
exam consists of 60 multiple-choice/multiple-select questions, with an
additional 5 unscored questions. Candidates have 105 minutes to complete the
exam.
What
is the passing score for the Salesforce Experience-Cloud-Consultant exam?
The
passing score for the Salesforce Experience-Cloud-Consultant exam is 62%.
How
much does it cost to take the Salesforce Experience-Cloud-Consultant exam?
The
registration fee for the Salesforce Experience-Cloud-Consultant exam is $200
USD, and the retake fee is $100 USD.
What
kind of job roles can I pursue after obtaining the Salesforce
Experience-Cloud-Consultant certification?
With
the Salesforce Experience-Cloud-Consultant certification, you can pursue roles
such as Salesforce Consultant, Experience
Cloud Specialist, Community Cloud Consultant, Salesforce Solution
Architect, and more.
What
is the average salary for a Salesforce Experience-Cloud-Consultant?
The
average salary for a Salesforce Experience-Cloud-Consultant varies by region
and experience but generally ranges from $80,000 to $120,000 per year in the
United States.
How
can the Salesforce Experience-Cloud-Consultant certification benefit my career?
The
certification can enhance your credibility and marketability as a Salesforce
professional, open up advanced career opportunities, and increase your earning
potential. It also validates your expertise in designing and implementing
Salesforce Experience Cloud solutions, making you a valuable asset to
employers.
Are
there future career growth opportunities after becoming a Salesforce
Experience-Cloud-Consultant?
Yes,
there are numerous career growth opportunities. Certified consultants can
advance to senior consultant positions, specialize in other Salesforce clouds,
or transition into roles such as Solution Architect, Technical Architect, or
Project Manager.
What
companies typically hire Salesforce Experience-Cloud-Consultants?
Companies
across various industries hire Salesforce Experience-Cloud-Consultants,
including technology firms, consulting companies, financial services,
healthcare, manufacturing, and retail. Some prominent employers include Salesforce partners, global
consulting firms like Accenture and Deloitte, and large enterprises that use
Salesforce.
What
are the key components of Salesforce Experience Cloud that I need to know for
the exam?
Key
components include Experience Builder, Audience Targeting, Salesforce CMS,
Knowledge Management, Chatter, Customizable Lightning Components, and
Salesforce Mobile Publisher.
How
does Salesforce Experience Cloud integrate with other Salesforce products?
Salesforce Experience Cloud integrates seamlessly with other Salesforce
products like Sales Cloud, Service Cloud, and Marketing Cloud, allowing for
comprehensive customer engagement and support. Integration is facilitated
through Salesforce APIs, data sharing settings, and connector tools.
What
is the role of Experience Builder in Salesforce Experience Cloud?
Experience
Builder is a drag-and-drop interface that allows users to create and customize
digital experiences such as portals, help centers, forums, and mobile apps
without requiring coding skills. It is central to designing and managing the
user experience in Experience Cloud.
Can
you explain the importance of Audience Targeting in Salesforce Experience
Cloud?
Audience
Targeting allows administrators to personalize content and user experience
based on specific criteria such as user roles, geographic location, or customer
data. This ensures that users see relevant information and resources, enhancing
engagement and satisfaction.
What
security considerations are crucial for implementing Salesforce Experience
Cloud?
Security
considerations include setting appropriate user access permissions, configuring
data sharing rules, implementing two-factor authentication, ensuring compliance
with data privacy regulations, and regularly monitoring security settings.
Understanding Salesforce's security model and best practices is essential for
safeguarding the community and its data.
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