Question # 1
A Public Sector Organization (PSO) is already using Grants Management from Public
Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create
support requests themselves; however, the support team in the PSO often creates Cases
on behalf of external users. The PSO has received feedback that users of the Site are
unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team
visible to the users of the site? | | A. Change the Organization-Wide Default settings for Case to Public Read/Write | | B. Create or modify a sharing set for the Profile used for the Site that gives access to
Cases | | C. Create or modify a permission set that gives access to Cases owned by the support
team | | D. Create or modify a share group for the Profile used for the Site that gives access to
Cases |
B. Create or modify a sharing set for the Profile used for the Site that gives access to
Cases
Explanation: Sharing sets are used to grant access to records that are associated with a
specific user or profile in a community. By creating or modifying a sharing set for the Profile
used for the Site, the Technical Consultant can ensure that external users can see Cases
that are related to their accounts or contacts, regardless of who created them.
Question # 2
| Department of Disaster Assistance has started implementing a "Grants Management’ project using public sector solutions tools. As part of the business process, the department staff has to send an agreement to the Grant Seeker on the funding amount and related conditions. The turnaround time from both parties in exchanging the documents with signatures takes longer than expected.
What is the best way to solve the problem using the available toolset with minimum/less coding? | | A. Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using standard DocuSign actions | | B. Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using apex action | | C. Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/ObtainEsignature to send the document to related parties | | D. Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/sendEsignature to send the document to related parties |
C. Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/ObtainEsignature to send the document to related parties
Explanation:
To address the issue of lengthy turnaround times in document exchanges and signings in a grants management scenario with minimal coding, setting up theDocuSign integration for electronic signatures and using OmniScript to handle the signature process (Option C)is the best solution. The specific action within OmniScript to be used would beGenericDocuSign/ObtainEsignature.This action allows for sending documents that require signatures directly within the Salesforce environment using DocuSign, thereby significantly reducing the time and effort involved in manual processes.
Options A and B involve configuring the DocuSign managed package but suggest using standard DocuSign actions or Apex actions, which can be less integrated into user flows and might require more coding. Option D mentions using a "sendEsignature" action, which is less accurate compared to the "ObtainEsignature" action for this context, as it is crucial to capture signatures rather than just send them out.
These answers and explanations are aligned with best practices in leveraging Salesforce Public Sector Solutions and its integrations to enhance functionality and user experience.
Question # 3
What are the two key document types that a consultant might be asked to produce for
Public Sector Solutions implementation?
Choose 2 answers | | A. Budget Plan | | B. Functional requirements specification (FRS) | | C. Marketing Plan | | D. User Stories |
B. Functional requirements specification (FRS)
D. User Stories
Question # 4
| An administrator at a government agency has … and updating the action plan template
However… Generated is still based on the old Action Plan template…. | | A. The inspection type has not been updated with the new action plane template. | | B. The new action Plan Template has not been activated. | | C. The inspection type must also be cloned to create a new action plan template. | | D. The new action Plan template has the same name as the previous template. |
B. The new action Plan Template has not been activated.
Explanation: In Salesforce Public Sector Solutions, when changes are made to an Action
Plan Template, it is crucial to ensure that the updated template is activated for it to be used
in generating new action plans. If the generated action plans are still based on the old
template, it is likely because the new template has not been activated. Here’s how to
resolve this:
Activate the New Action Plan Template:
Verify Template Assignment:
By activating the new template, the system will use it for all subsequent action plan
generations, ensuring that the latest updates are applied.
Question # 5
| A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide DocuSign integration without custom coding
Which of the three functionalities is readily available with this functionality? | | A. Send a contract document for review and signatures. | | B. Track the signed contract document and update the contract record status. | | C. Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it. | | D. Ability/Request to update the contents of the documents before signing by the reviewer | | E. Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it. |
A. Send a contract document for review and signatures.
B. Track the signed contract document and update the contract record status.
E. Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.
Explanation:
Sending a contract document for review and signatures, tracking the signed contract document and updating the contract record status, and automatically invalidating a contract document that is pending signatures if a new contract document supersedes it are three functionalities that are readily available with DocuSign integration. DocuSign is an eSignature solution that can be integrated with Public Sector Solutions without custom coding. It can help public sector agencies to send, sign, and manage contracts and agreements electronically. DocuSign integration can provide features such as sending a contract document for review and signatures to multiple recipients, tracking the signed contract document and updating the contract record status in Salesforce, and automatically invalidating a contract document that is pending signatures if a new contract document supersedes it using DocuSign PowerForms.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_docusign.htm &type=5&language=en_US
Question # 6
| Bobahaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven's employees take to resolve constituent servicequeries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration.
In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization? | | A. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases. | | B. Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula | | C. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration. | | D. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases. |
B. Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula
Explanation:
For Bobahaven to understand trends and metrics around constituent satisfaction, especially regarding case resolution times, the Public Sector Case Analytics App within Salesforce CRM Analytics (formerly Einstein Analytics) provides a robust solution. This app includes pre-built analytics templates and formulas, such as a case duration formula, which can measure the time taken to resolve cases without the need for extensive customizations. This solution offers advanced analytics capabilities that can handle complex data calculations and visualizations, enabling Bobahaven's executive team to gain deep insights into performance metrics, including historical and current case resolution times.
Question # 7
A Public Sector Organization (PSO) is currently managing an ongoing emergency by
utilizing Emergency Response Management. The PSO would like to .. further insights and
use their data in Salesforce to help them analyze their data and understand where they
need to increase their focus.
What are two preconfigured Dashboards available in the Emergency Response
Management package that the Technical Consultant can recommend to the PSO for rapid
rollout? | | A. Global Emergency View | | B. Visits | | C. Emergency Hotspots | | D. Emergency Requests Overview |
A. Global Emergency View
C. Emergency Hotspots
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The Salesforce Public-Sector-Solutions Exam, also known as
the Salesforce Public Sector Solutions Accredited Professional Exam, is
designed for individuals seeking to validate their knowledge and skills in
deploying and managing Salesforce solutions tailored to public sector
organizations. This certification ensures that professionals are adept at
leveraging Salesforces robust capabilities to meet unique needs of government
agencies and other public entities.
Exam Content and Structure
The Salesforce Public-Sector-Solutions
Exam comprises 50 questions that assess a candidates proficiency in various
areas critical to public sector implementations. The exam covers a broad spectrum
of topics, including:
- Application Management:
Understanding how to configure and manage Salesforce applications to support
public sector operations effectively.
- Automated Processes:
Knowledge of automating workflows and processes to streamline operations and
improve efficiency.
- Dynamic Assessments: Skills
in creating and managing assessments that adapt to the needs of public sector
clients.
- Constituent Engagement:
Using Salesforce tools and strategies for enhancing engagement with citizens
and other stakeholders.
The exam is updated regularly to reflect the latest
developments in Salesforce
offerings and public sector requirements, ensuring that certified professionals
are equipped with up-to-date knowledge.
Preparation Materials
Various resources are available to help candidates prepare
for the Salesforce Public-Sector-Solutions Exam. These include:
- Official Study Guides and
Documentation: RealBraindumps provides comprehensive documentation and Public-Sector-Solutions
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- Regular Practice: Regularly
taking practice tests can help reinforce your knowledge and improve your
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- Stay Updated: Ensure you
are studying the most current materials by regularly checking for updates to
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RealBraindumps frequently updates its content to reflect new features and best
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- Engage with the Community:
Participating in online forums and study groups can provide additional insights
and support. Engaging with other candidates and certified professionals can
help you gain different perspectives and study tips.
Conclusion The
Salesforce Public-Sector-Solutions Exam is a valuable certification for
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solutions for the public sector. By thoroughly preparing with the right
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FAQs of Public-Sector-Solutions Exam
What is the Salesforce Public-Sector-Solutions
exam?
The exam assesses knowledge and skills of Salesforce solutions tailored to public sector organizations. It covers various functionalities specific to governmental and public entities.
How can I register for the Salesforce
Public-Sector-Solutions exam?
You can register for the exam directly through
the official Salesforce certification portal.
What are the prerequisites for taking the
Salesforce Public-Sector-Solutions exam?
There are no formal prerequisites, but
candidates should have a good understanding of Salesforce and experience
working in or with public sector organizations.
What types of questions are on the Salesforce Public-Sector-Solutions exam?
The exam features a mix of multiple-choice and
multiple-select questions designed to test practical and theoretical knowledge.
What types of jobs can I get with a Salesforce
Public-Sector-Solutions certification?
This certification can qualify you for roles like Salesforce Administrator, Consultant, or Developer within public sector organizations.
What is the average salary for someone with a
Salesforce Public-Sector-Solutions certification?
While salaries vary based on location and role,
professionals with this certification earn between $70,000 and $100,000
annually.
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Realbraindumps
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What benefits can I expect from passing the
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Benefits include enhanced job prospects, higher
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The exam content is updated regularly to stay
relevant to the latest Salesforce
releases and public sector requirements.
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