Question # 1
A Public Sector Organization (PSO) is seeking to improve how they manage us community
grants and would like to introduce a new portal to allow Organizations to apply for grants.
The PSO would also like to improve its internal processes and use the Grants Management
package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal
capacity, with their staff using the Salesforce Classic UL. In addition to procuring Grants
Management licenses, what other three prerequisites should the Technical Consultant
advise the PSO are required? | A. Customer Community Licenses | B. Enable Chatter | C. Enable Web-to-Lead | D. Migrate Users to Lightning Experience | E. Customer Community Plus Licenses |
A. Customer Community Licenses B. Enable Chatter D. Migrate Users to Lightning Experience
Question # 2
A public sector agency is leveraging the Business Rules Engine for its Licensing &
Permitting implementation. The agency needs to allow multiple permits for a single
application, and the permit fee is calculated based on the type of permits selected.
Which two steps would a technical consultant use to address this use case? | A. Add a Lightning Component to query and Aggregate the total value of all permits | B. Add an Aggregate step to the group and add the SUM function | C. Provide Permission Sets to users for the Expression Set and Lightning Component | D. Add an Aggregate Group to the end of the Expression Set |
B. Add an Aggregate step to the group and add the SUM function
Question # 3
A government agency would like 10 standardize Its grant funding process and Is looking for
a solution to prioritize and award funds to the most eligible grant-seekers using Public
Sector Solutions.
What three components should a technical consultant configure to define applicants'
eligibility and help with application prioritization? | A. Create a Decision Matrix using BRE | B. Create an Application Form using OmniScript Designer | C. Create an Application Form using Web-to-Case | D. Create an Expression Set using BRE | E. Create an Application Form using Web-to-Lead |
A. Create a Decision Matrix using BRE B. Create an Application Form using OmniScript Designer D. Create an Expression Set using BRE
Explanation: A Decision Matrix, an Application Form, and an Expression Set are three
components that can be configured to define applicants’ eligibility and help with application
prioritization. A Decision Matrix is a component of Business Rules Engine (BRE) that can
evaluate answers based on rules and conditions and provide a decision outcome and
explanation. An Application Form is a component of OmniScript Designer that can create
guided digital forms that can capture answers from applicants and provide
recommendations based on business logic. An Expression Set is a component of BRE that
can define expressions that can be reused across multiple rules or matrices.
Question # 4
A government agency just implemented Salesforce Emergency Response Management (ERM). However, the internal users are unable to see any Emergency Response related functionalities.
What is the root cause for the access issue? Choose? | A. The internal users’ role hierarchy has been set incorrectly | B. The internal users are missing the Emergency Response Management permission set | C. The internal users are missing the Emergency Management Response permission set license. | D. The Organization Wide Defaults for ERM objects were set to Public |
B. The internal users are missing the Emergency Response Management permission set
Explanation:
When internal users are unable to access functionalities related to Salesforce Emergency Response Management (ERM), the most common and likely issue is related to permissions.Option B,stating that internal users are missing the Emergency Response Management permission set, is the correct answer. This permission set is essential for users to access and operate the ERM functionalities within Salesforce. It enables users to view, edit, and manage emergency response-related data and workflows, which are critical during crisis management scenarios.
The role hierarchy issue (Option A) and the licensing problem (Option C) could also potentially cause access problems, but these are generally less common compared to missing permission sets. Option D, regarding the Organization Wide Defaults being set to Public, would not restrict access; if anything, it would make ERM data more accessible, which is opposite to the problem described.
These explanations align with best practices and typical configuration requirements in Salesforce Public Sector Solutions, focusing on ensuring that the necessary permissions and access controls are correctly implemented.
Question # 5
A resident in the city of Richdale has concerns about unnecessary debris from construction
at a nearby residence and has filed a complaint with the city. The city uses Public Sector
Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction
permits.
What three recommendations should a Technical Consultant provide to the city to handle
complaints from residents and tie them back to existing residential construction permits? | A. Link Inspections and Visits to Permit Applications | B. Configure Inspections and Visits | C. Link Cases to Permits | D. Configure Action Plans on Cases and Permits | E. Set up Business Rules Engine (BRE) to determine Complaint validity. |
A. Link Inspections and Visits to Permit Applications B. Configure Inspections and Visits D. Configure Action Plans on Cases and Permits
Explanation: Linking inspections and visits to permit applications allows the city to track
the progress and status of the inspections related to the complaints. Configuring
inspections and visits enables the city to define the inspection types, schedules, checklists,
and outcomes. Configuring action plans on cases and permits allows the city to automate
the inspection tasks and workflows, assign them to inspectors, and collaborate on them
using Chatter
Question # 6
A Public Sector Organization (PSO) has recently deployed Grants Management from
Public Sector Solutions within their Salesforce Org and has launched their publicly
available Grants Portal. The PSO would like to ensure that they meet their statutory
requirements and perform their due diligence, as they now have Organizations registering
via their portal. The PSO's statutory and due diligence processes include verifying the
details of the Organization as well as requesting, collecting, and storing documentation
about the Organization. The PSO would like to track these activities separately, as these
processes can be run in parallel. Which feature available in PSS would the Technical
Consultant configure to meet the PSO's requirements? | A. A Path targeted at Account | B. A Support Process targeted at Account | C. An Action Plan targeted at Account | D. An Action Plan Template targeted at Account |
C. An Action Plan targeted at Account
Explanation: In the context of a Public Sector Organization using Grants Management and
needing to track statutory requirements and due diligence processes for organizations
registering via their portal, configuring an Action Plan targeted at the Account object is the
most suitable solution. Action Plans in Salesforce allow for the creation of standardized,
repeatable sets of tasks that can be applied to records. This feature is ideal for managing
due diligence processes, as it enables the PSO to define a set of tasks that need to be completed for each organization, track their completion, and ensure consistency in how
due diligence is performed. This approach allows these activities to be tracked separately
and run in parallel, providing a structured and efficient method for managing statutory and
due diligence requirements within the Grants Management framework. This
recommendation leverages Salesforce Public Sector Solutions' capabilities to enhance
process management and compliance tracking for public sector organizations.
Question # 7
A public sector agency recently implemented public Sector Solutions for the inspection and license renewal of food outlets in the city. The want to set up dynamic assessments where assessment questionsare categorized for use in different scenarios depending on whether the outlet is take-way, dining, or a combination of both. The categorization only applies to specific questions in the assessment.
Two which objects should they add new categories? | A. Assessment Question | B. Assessment Task Definition | C. Action Plan | D. Assessment indicator Definition |
A. Assessment Question D. Assessment indicator Definition
Explanation:
For a public sector agency implementing dynamic assessments within Salesforce Public Sector Solutions, the appropriate categorization should be applied to the following objects:
Assessment Question:
The Assessment Question object is used to define individual questions that will be asked during an assessment. By adding categories to these questions, the agency can dynamically include or exclude questions based on the specific scenario (e.g., take-away, dining, or both).
This allows for flexibility and ensures that only relevant questions are presented based on the type of food outlet being inspected.
Assessment Indicator Definition:
The Assessment Indicator Definition object is used to define criteria and indicators that aggregate assessment questions. Adding categories to these definitions helps in organizing and applying specific sets of questions and indicators based on the context of the assessment.
This ensures that the assessments are dynamic and can adapt to different scenarios without requiring separate templates for each type of outlet.
By categorizing both Assessment Questions and Assessment Indicator Definitions, the agency can create a robust and flexible assessment process that adapts to various inspection contexts efficiently.
References:
Salesforce Help: Assessment Questions
Salesforce Help: Assessment Indicator Definition
Salesforce Public Sector Solutions Documentation
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The Salesforce Public-Sector-Solutions Exam, also known as
the Salesforce Public Sector Solutions Accredited Professional Exam, is
designed for individuals seeking to validate their knowledge and skills in
deploying and managing Salesforce solutions tailored to public sector
organizations. This certification ensures that professionals are adept at
leveraging Salesforces robust capabilities to meet unique needs of government
agencies and other public entities.
Exam Content and Structure
The Salesforce Public-Sector-Solutions
Exam comprises 50 questions that assess a candidates proficiency in various
areas critical to public sector implementations. The exam covers a broad spectrum
of topics, including:
- Application Management:
Understanding how to configure and manage Salesforce applications to support
public sector operations effectively.
- Automated Processes:
Knowledge of automating workflows and processes to streamline operations and
improve efficiency.
- Dynamic Assessments: Skills
in creating and managing assessments that adapt to the needs of public sector
clients.
- Constituent Engagement:
Using Salesforce tools and strategies for enhancing engagement with citizens
and other stakeholders.
The exam is updated regularly to reflect the latest
developments in Salesforce
offerings and public sector requirements, ensuring that certified professionals
are equipped with up-to-date knowledge.
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FAQs of Public-Sector-Solutions Exam
What is the Salesforce Public-Sector-Solutions
exam?
The exam assesses knowledge and skills of Salesforce solutions tailored to public sector organizations. It covers various functionalities specific to governmental and public entities.
How can I register for the Salesforce
Public-Sector-Solutions exam?
You can register for the exam directly through
the official Salesforce certification portal.
What are the prerequisites for taking the
Salesforce Public-Sector-Solutions exam?
There are no formal prerequisites, but
candidates should have a good understanding of Salesforce and experience
working in or with public sector organizations.
What types of questions are on the Salesforce Public-Sector-Solutions exam?
The exam features a mix of multiple-choice and
multiple-select questions designed to test practical and theoretical knowledge.
What types of jobs can I get with a Salesforce
Public-Sector-Solutions certification?
This certification can qualify you for roles like Salesforce Administrator, Consultant, or Developer within public sector organizations.
What is the average salary for someone with a
Salesforce Public-Sector-Solutions certification?
While salaries vary based on location and role,
professionals with this certification earn between $70,000 and $100,000
annually.
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What benefits can I expect from passing the
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